Are you passionate about leading teams and delivering exceptional customer service? We're looking for an enthusiastic On Road Assist Team Leader to guide and support our ORA team. Based in our busy contact centre, you'll play a key role in ensuring our team meets performance targets and provides timely support to keep our customers' journeys on track.What You'll Do:Provide daily guidance, coaching, and training to the ORA team.Lead the team to troubleshoot and arrange repairs, minimising disruption to customer plans.Ensure top-notch customer service and handle escalated guest concerns.Maintain up-to-date technical information and ensure team adherence to safety protocols.Foster a positive team environment and monitor individual team performance.Collaborate with suppliers to ensure efficient repairs and warranty processes.What You'll Bring:Strong leadership and communication skills.Experience in guest services or contact centres, with the ability to handle guest expectations and conflict.An empathetic and solution-oriented approach to customer service.Good time management, organisation, and the ability to stay calm under pressure.Basic automotive or mechanical knowledge (a plus!).Flexibility to work varied hours, including weekends and public holidays.Great to Have:A relevant qualification in Travel and Tourism, or a mechanical trade.Previous experience in tourism or rental operations.Language skills like German, French, or Spanish.Why Join Us?A fun, supportive, and motivated team culture.Ongoing training and development to help you grow.Opportunities to make a real impact in a global organisation.If you're ready to take on a leadership role and help us provide excellent on-road support to our customers, apply now!About Us:We are thl, a global tourism operator and the largest commercial RV rental operator worldwide. Following our merger with Apollo Tourism & Leisure in November 2022, we've become a leader in the RV industry, spanning manufacturing, rental, and retail sectors. At thl, we value diversity and welcome talent from all backgrounds to join us in revolutionizing the RV industry.Join our team and help us drive our mission forward. We're excited to see how you can contribute to our continued success!Equal Opportunity Employer: We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workplace. All applicants must have the right to work in Australia.
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