With over 1,300 employees across Australia and New Zealand, Penske is an iconic brand in both the business and racing worlds and a Fortune 500 company with a global presence. Operating across some of the most dynamic on and off-highway markets in the country, including road transport, energy solutions, mining, rail, defence and commercial marine. Penske is a leading distributor of premium power systems solutions from mtu, Detroit and Allison Transmission and the authorised distributor of Western Star Trucks, Dennis Eagle and MAN Truck & Bus.
An excellent full time, permanent opportunity exists for a On Highway Supervisor to join our dynamic team in Mackay. Reporting to our Service Manager, you will be an experienced or developing leader with sound business acumen. This position is key to driving our team to success, whilst providing exceptional service and value to an existing and developing customer base.
What you will do: Lead a safe, efficient and productive service operation;Supervise, co-ordinate, plan and control the Mackay service operation;Attract, develop and retain a highly skilled and dedicated service team;Understand and implement OEM process and procedures;Assist our Service Manager with the development and expansion of the Service Department Business Plan;Monitor customer service trends to make necessary improvements and assist the team in developing appropriate standards and processes to continuously elevate the overall service experience;Provide effective communication to the workshop employees via daily toolbox meetings;Plan for the future of the department and implement actions to ensure continued growth and development of the branch in line with strategic planning and branch budget planning;Develop and implement continuous improvement ideas and concepts that continually improve the service department.About you To be successful it is essential you:
Demonstrate a commitment to safe working practices;Have completed appropriate trade and/or management qualifications evidencing a focus on developing high performing teams;Have a minimum of 5 years' experience in the heavy engine related business or similar;Possess advanced knowledge of Penske brands Western Star, MAN, Dennis Eagle, MTU, Detroit & Allison;Have experience leading teams in a fast-paced environment with strong customer-facing responsibilities;Have the ability to motivate and coach employees in order to achieve individual department and team goals;Possess a strong understanding and working knowledge of Quality Assurance;Be a team player who will adhere to and promote the Company's Values & Behaviours.Why choose Team Penske? At Penske, we know that it is our people at the heart of our success and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:
Accredited Training & Development ProgramsCommitment to providing the highest levels of safety, technical and leadership trainingCompetitive RemunerationReward and Recognition ProgramsEmployee Referral Program - generous employee referral feesEmployee Assistance ProgramFamily Friendly Benefits including Paid Parental LeaveAccess to Discounted Travel, Health Insurance & Motor Vehicle benefitsBe ambitious. We are. Apply Now! We value and embrace diversity, equity and inclusion in everything we do! If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, Veterans, with Disability, and those who are culturally and linguistically diverse.
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