Officer, International Prospective Student Enquiries Apply now Job no: 554455 Work type: Full-time Location: Flexible, Melbourne - Burwood Categories: Student Services, Customer Service Based at our Melbourne, Burwood Campus, Flexible Full-time and continuing Why work with us? At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus. About the role The Officer, International Prospective Student Enquires is the first point of contact for International prospective students and the general public, and provides information about courses, recruitment events and enrolments. This includes inbound phone, email, live chat and outbound consultations. The role builds and maintains the leads management database and nurtures and converts those leads into Deakin students. The role also includes liaising with faculty representatives and following up with both faculties and prospects to ensure all enquiries have been resolved. A particularly strong focus of this role is to build the International Future Students database and accurately record International prospective student contact details, study interests as well as the outcomes of the enquiry in the Salesforce CRM. Infrequent work outside business hours is required (e.g. work at evening, or weekend events). As an Officer, International Prospective Student Enquiries, you will: Deliver a high standard of accurate, tailored, high quality course information to International prospective students in response to phone, email, online and live chat enquiries whilst adhering to current privacy legislation and current university policies. Ensure all inbound and outbound enquiries are recorded, reported and resolved in a timely manner. Achieve set targets in regards to data collection, call success and attempt rate, lead generation and conversion. Monitor course applications and conduct follow campaigns where required. Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate. To be successful, you'll have: Appropriate tertiary qualification or equivalent Experience in both sales and customer service provision, including high level interpersonal skills, the ability to master content knowledge across a broad range of course and policy areas, and the ability to respond to people confidently, positively, and with respect while maintaining confidentiality when required Proficiency in one of the following languages is desirable: Vietnamese, Bahasa Indonesia, or Mandarin Here's how to apply: Please submit your updated resume and a short cover letter outlining your skills and experience. For a confidential discussion regarding this role, please contact Elitza Hyduke (Manager, Prospective Student Enquiries) on ****** For a copy of the position description, please see below: Applications for this position close on 7 May 2024. Are You Ready? Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community. We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success. We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders. Advertised: 23 Apr 2024 AUS Eastern Standard Time Applications close: 07 May 2024 AUS Eastern Standard Time #J-18808-Ljbffr
