We have an opportunity for an Experienced Office Manager to join our team at The Gap Village Doctors. We require an individual who is highly motivated, enthusiastic with a "can do" attitude towards all tasks, ability to work autonomously at a fast pace as well as in a team.
This will be a growing practice so a cheerful personality is a must as well as is the ability to think on your feet!
Required Qualities · Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
· Excellent interpersonal and communication skills, both written and verbal.
· Always be well-presented, friendly, courteous, and obliging.
· Always represent the practice in a confident and positive manner.
· Undertake all duties in a diligent manner, with honesty and integrity,
· Maintain absolute confidentiality regarding patient and practice information.
· Have a vigilant attitude to accuracy, being prepared to double check as necessary.
· Ability to work cooperatively and independently.
· Ability to prioritise and organise
· Knowledge of occupational health and safety principles including infection control.
· Teamwork: willingness to assist and support others as required and get on with team members
· Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner
Your responsibilities will include:
Operations · Coordinate daily operations with staff, nurses, doctors
· Day to day liaison with doctors to ensure appropriate delivery of services, with an emphasis on doctor operating hours, planned leave and facilitating a group practice environment.
· Timely reporting of property maintenance, leasing and subtenant issues with management
· Updating health engine and online booking page
· Reduced number of patient and Doctor complaints
· Increased number of patient and Doctor compliments
· Coordinate and maintain accreditation
Human Resources · Conduct interviews with medical director when required
· Handing over orientation checklist to doctors on their first day
· Completed and signed orientation checklist must sent to medical director and medical administrator
· Coordinate changes in doctors and staff rosters with management
· Coordinate doctors and staff leaves and find appropriate covers
Education, Qualification, and Experiences · Basic knowledge of MS Word and Excel.
· Completion of an accredited medical receptionist course/ knowledge of medical terminology.
· Minimum of one year's experience in medical receptionist/secretarial role.
· Knowledge and competence in the use of relevant software Pracsoft, Medical Director and Best Practice.
· Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, Aboriginals, and Torres Straight islanders, etc.
· CPR/Triage training and/or experience.
· Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc
· Customer service experience, committed to providing exceptional customer service across all channels – written, phone and face to face.
· Demonstrate knowledge of policies and procedural guidelines that have legal implications, for example, ensure documentation conforms to legal requirements.
Accounts and finances · Accounts follow up with outstanding amount
· Coordinate monthly purchase orders with management
· Maintain daily, Medicare batching, exceptions, and rejections.
· Check billed patients for nurse incentive as they are performed
· Reconcile work cover and private billings on a weekly basis
In addition, the candidate must also provide the following; Current Police CheckCurrent Working with Children clearanceCurrent First Aid/CPR certificateImmunisation RecordDriving Licence/ Photo IDSelection Criteria: Demonstrated ability to work in a teamExperience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)Demonstrated strong organisational and problem-solving skillsDemonstrated ability to work in a fast-paced environment, including multitaskingDemonstrated ability to communicate with internal and external stakeholders both verbally and in writingDemonstrated commitment to quality patient serviceIf you would like to become part of a team that cares for every individual staff member and you meet the requirements above, please click on apply or send your resume to Only short-listed candidates will be contacted Expected Start Date: As soon as possible
Salary: Remuneration will be negotiable based on experience.
Job Type: Full-time
Pay: $65,000.00 – $80,000.00 per year
Schedule:
8 hour shiftShift workAbility to commute/relocate:
The Gap, QLD 4061: Reliably commute or planning to relocate before starting work (Preferred)Experience:
Microsoft Office: 1 year (Preferred)Administrative experience: 1 year (Preferred)Work Location: In person
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