We have an opportunity for an Experienced Office Manger to join our team at Warwick Doctors
We require an individual who is highly motivated, enthusiastic with a "can do" attitude towards all tasks, ability to work autonomously at a fast pace as well as in a team. This will be a growing practice so a bubbly personality is a must as well as is the ability to think on your feet!
Required Qualities
· Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
· Excellent interpersonal and communication skills, both written and verbal.
· Always be well-presented, friendly, courteous, and obliging.
· Always represent the practice in a confident and positive manner.
· Undertake all duties in a diligent manner, with honesty and integrity,
· Maintain absolute confidentiality regarding patient and practice information.
· Have a vigilant attitude to accuracy, being prepared to double check as necessary.
· Ability to work cooperatively and independently.
· Ability to prioritise and organise
· Knowledge of occupational health and safety principles including infection control.
· Teamwork: willingness to assist and support others as required and get on with team members
· Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner
Your responsibilities will include:
Operations
· Coordinate daily operations with staff, nurses, doctors
· Day to day liaison with doctors to ensure appropriate delivery of services, with an emphasis on doctor operating hours, planned leave and facilitating a group practice environment.
· Timely reporting of property maintenance, leasing and subtenant issues with management
· Updating health engine and online booking page
· Reduced number of patient and Doctor complaints
· Increased number of patient and Doctor compliments
· Coordinate and maintain accreditation
Human Resources
· Conduct interviews with medical director when required
· Handing over orientation checklist to doctors on their first day
· Completed and signed orientation checklist must sent to medical director and medical administrator
· Coordinate changes in doctors and staff rosters with management
· Coordinate doctors and staff leaves and find appropriate covers
Education, Qualification, and Experiences
· Basic knowledge of MS Word and Excel.
· Completion of an accredited medical receptionist course/ knowledge of medical terminology.
· Minimum of one year's experience in medical receptionist/secretarial role.
· Knowledge and competence in the use of relevant software Pracsoft, Medical Director and Best Practice.
· Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, Aboriginals, and Torres Straight islanders, etc.
· CPR/Triage training and/or experience.
· Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc
· Customer service experience, committed to providing exceptional customer service across all channels – written, phone and face to face.
· Demonstrate knowledge of policies and procedural guidelines that have legal implications, for example, ensure documentation conforms to legal requirements.
Accounts and finances
· Accounts follow up with outstanding amount
· Coordinate monthly purchase orders with management
· Maintain daily, Medicare batching, exceptions, and rejections.
· Check billed patients for nurse incentive as they are performed
· Reconcile work cover and private billings on a weekly basis
In addition, the candidate must also provide the following;
Current Police Check
Current Working with Children clearance
Current First Aid/CPR certificate
Immunisation Record
Driving Licence/ Photo ID
Selection Criteria:
Demonstrated ability to work in a team
Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
Demonstrated strong organisational and problem-solving skills
Demonstrated ability to work in a fast-paced environment, including multitasking
Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing
Demonstrated commitment to quality patient service
If you would like to become part of a team that cares for every individual staff member and their self-development and meet the requirements and criteria above, please forward your resume, along with a cover letter addressing the selection criteria.
Only short-listed candidates will be contacted
Job Type: Full-time
Pay: $28.43 – $38.43 per hour
Schedule:
8 hour shift
Work Authorisation:
Australia (Preferred)
Work Location: In person
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