Southern Softflow aspires to enhance the quality of life in Dorset, Hampshire and Wiltshire by providing superior water softening and filtration solutions.
With a foundation built on enduring values of trust and authenticity, we aim to be the trusted authority in water softening and filtration for our community.We are proud to be an independent, local family business.We are seeking someone to own our vital customer interactions and help us deliver exceptional service, from initial enquiry through to many years of ongoing service.If you are interested in the opportunity to make a real impact to our team and if you possess a desire to learn, improve and provide excellent customer service then we would love to hear from you.The role is based at our office on a new industrial estate in Three Legged Cross, just outside of Ringwood and Verwood.Role DetailsOur expectations of the Office Manager role:First point of contact for potential & existing customers, building technical knowledge to be able to handle all queries competently.Act as communication relay, making sure all parties receive necessary information.Diary planning, booking in customer surveys, installations & services.
Creating invoices and customer records, as well as monitoring upcoming filter changes or other annualised appointments for existing customers.Maintain customer database and other CRM systems.Support with marketing campaigns, e.g.
mailshots, letters, capturing campaign success data.Update basic management information.Order stock, ensuring correct stock is in place for installations/servicingSkills NeededPeople person with ability to offer outstanding customer serviceProficient in Microsoft Office including Excel, Outlook and WordGood written and verbal communication skillsAttention to detailFlexibility and willingness to learnAn aptitude to pick things up quicklyAbility to problem solveProactive approach to any recurring issuesJob SpecificsMonday to Friday, 09:00-16:3023 days' holiday per year plus bank holidays, plus Christmas shut down payJob Types: Full-time, PermanentPay: £24,000.00-£30,000.00 per yearBenefits:Company pensionOn-site parkingSchedule:Monday to FridayApplication question(s):Describe a time you went "above and beyond" to give exceptional customer service.Work Location: In person
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