Rotheram Carrington Recruitment Group are delighted to be exclusively supporting, a local manufacturer, who is looking to take their market by storm. This is a great opportunity for a proven Customer Service or sales lead individual, to manage a small team, with ambitious growth plans, that can offer a clear path to develop your career.
Key Responsibilities:
First line customer response across all mediums of communication, verbal and written, co-ordinating and leading the customer service team and manage high volume orders, feasibility and deadline control
Supervising a team of 3 and leading my example
Manage the Sales Order Process from beginning to the end, including raising all paperwork with all internal and external departments and after sales service management
Supervision of the order to cash process – both front and back office
Management of commercial agreements on invoice – including price and discount
Management of the complaints related sales orders
Invoicing and credit/debit notes management
Liaising with internal and external parties and updating the customer throughout the process
Communicate with senior management team and assisting with forecast reports and highlighting any issues and resolving before they become a problem
Carry out sales reporting and analysis of the accountability for sales agreement management
Supporting the sales reps, with KPI reports and any administration
Provide effective administration support for the management team when required
Skills/Experience:
High level of competence in Microsoft Office Suite of programs (Outlook, PowerPoint, Word, Excel, Teams)
Exceptional communication and customer facing approach, with the ability to work with all levels of the organisation
Strong leadership qualities with the ability to influence and drive action
Previous experience in sales administration/ sales service, looking for that next step
Project management capability
Stock administration experience
Working knowledge of basic accounting
Team player, who is happy to work in a small, friendly team and if people need help or are on leave, must be happy to cover
Salary/Benefit:
Up to £35,000 (dependent on experience)
Pension scheme
Excellent career development opportunities
Looking to recruit for the right person to this full-time, permanent position as soon as possible
Free on-site parking
For more information or to apply to this Office Manager position, please get in touch, we would love to hear from you! If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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