The Office Manager plays an integral role within our team, overseeing the day-to-day operations of the administrative and customer service functions and providing direct support to the Operations Manager.
This role is key to ensure all office operational functions are executed professionally and in a timely manner. Effective interaction between Sales, Finance and Support functions, to ensure a smooth & efficient works process are critical to the success of this role.
The Office Manager will develop strategy, enhance team performance, and ensure compliance while guiding the office operations team members, drive an enhanced customer experience, and implement optimal practices throughout all levels.
Some Interstate travel will be required to support sales, train team members"
Our ideal candidate is energetic, motivated, and a highly organized team player with a focus on customer experience and developing your team. In this role, you will:
Oversee all set up tasks, support services, vendor management and payments Ensure adequate staff coverage and allocate resources and monitor work performance. Timely PO processing & high level of customer service. Manage escalation of customer concerns and complaints in a timely and professional manner & resolve as required. Develop performance objectives and conduct performance reviews. Monitor cost allocation for Direct Expenses & Overheads to ensure they are on/under budget Manage all aspects of office operations including overseeing the day-to-day functions including office workflow efficiencies and ensuring that telephones are answered promptly and courteously. Handle customer payments including collection calls and payment holdbacks as required. Schedule customer service staff to ensure maximum customer service levels. Manage adherence to company policies, procedures and best practices. Monitor and measure service metrics and implement improvements or changes to workflows and resource allocation to support continuous improvement. Provide input to the budget and strategic decisions that affect the office operations teams. Be a subject matter expert for all projects relating to office operations. Generate reports as required. Ensure that all staff compliance with occupational health and safety regulations Ensuring work complies with relevant government legislation, policies and procedures Coordinating activities such as hiring, promotions, performance management, payroll, training. Lead the general front office duties, Reception/ Admin/ Data Entry, Managing records and accounts of the office and general duties Maintain good communication and working relationships with all staff Requirements:
Minimum of 8 years' experience in an office management environment. Experience with asset: accounts receivable, account reconciliation Experience in a supervisory role, including handling & resolving customer issues. Outstanding people skills and outgoing, diplomatic, patient, and a good listener. Ability to handle multiple projects / initiatives effectively and prioritize work to meet strict deadlines in high pressure situations. High Level proficiency in MS Office suite and Salesforce and Xero, including the ability to master new systems and think quickly Be confident, articulate and extremely resourceful, make good decisions. Offer:
Competitive base salary + annual bonus Ongoing training, professional development Working within a growing organization Recruitment Agencies
Please note that we will not accept unsolicited resumes from Recruitment Agencies.
Job Type: Full-time
Pay: $85,000.00 – $95,000.00 per year
Schedule:
8 hour shift Ability to commute/relocate:
Geelong, VIC: Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Have experience in Microsoft Office products Have experience in customer service experience Have experience in Invoicing experience Have experience in payroll experience Have experience in Accounts receivable experience Have experience in office administration Need to have working right in Australia Education:
Bachelor Degree (Hons) (Required) Experience:
Office management: 8 years (Required) Language:
English and other languanges (Required) Work Authorisation:
Australia (Required) Location:
Geelong, VIC (Required) Work Location: In person
Application Deadline: 15/11/2024
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