We are seeking a proactive and efficient Office Manager to join our small team and oversee our daily operations, handle sales, manage social media interactions, order management, prepare quotes and showroom oversight. This role is pivotal in maintaining our commitment to customer satisfaction and operational excellence. Who We Are Ozrite is a family-owned business manufacturing and supplying high-quality outdoor blinds Australia-wide - We've transformed over 10,000 homes, providing top-notch products and service through our e-commerce store.
Key Responsibilities: Sales and Customer Engagement: Handle daily sales operations, connect with customers via phone and email, and elevate their buying experience.Social Media Management: Manage and interact with our social media community, responding to inquiries and sharing updates.Quoting and Order Processing: Prepare accurate quotes, process customer orders, and ensure flawless order fulfilment.Showroom & Technical Support: Oversee the showroom and provide expert technical support to customers.Liaison with Production: Collaborate closely with the factory to ensure product availability and on-time deliveries.Team Collaboration: Work within a small, dedicated team to achieve company goals and enhance customer satisfaction.Bookkeeping & Organisation: Manage and maintain accurate bookkeeping records.Inventory & Purchasing: Handle ordering and purchasing to maintain stock levels and meet customer demand. Ideal Candidate: Proficiency with Microsoft Office suite.Strong ability in sales and customer service.Strong problem-solving and time-management skills.Experience with social media management/digital communication.Excellent organizational, multitasking, and communication skills.Ability to handle technical product inquiries and provide solutions.A proactive leader with a passion for keeping operations efficient and streamlined.Experience in a trade-related business is a bonus. What We Offer: A competitive salary and opportunities for professional development.
A role that offers variety and the chance to work autonomously within a supportive team environment.
The opportunity to work with a small, dedicated team that is passionate about delivering high-quality products and exceptional customer service.
