Kleen Genie is a rapidly growing family-owned and operated professional exterior cleaning company based in North Brisbane, that specialises in services such as gutter cleaning, house washing, roof cleaning, and high-pressure driveway cleaning.
Our mission is to deliver top-quality cleaning services, ensuring a fresh and well-maintained appearance for our clients' properties.
Position Overview: We're seeking an enthusiastic individual to join our rapidly growing team as a full-time Office and Administrative Coordinator.
This role is not remote and will require you to be onsite in Enoggera, reporting to the operations manager.
This dynamic role involves a variety of tasks, ensuring no two days are the same.
Come in and contribute with your energy and ideas—we encourage proactive problem-solving and outspoken, productive communication!
Key Responsibilities: Effective Communication:Liaise with Internal and External Stakeholders: Collaborate with clients, workers, suppliers, and other relevant parties.
Address their inquiries, concerns, and feedback promptly and professionally.
Managing phone calls.Inbox Management: Monitor and manage email correspondence, ensuring timely responses and efficient communication.Operational Efficiency:Work Scheduling: Utilise platforms like Service M8 and internal CRM systems to create and manage work schedules.
Coordinate tasks, appointments, and deadlines effectively.Resource Allocation: Ensure optimal utilisation of office resources, including equipment, supplies, and facilities.Process Improvement: Identify areas for streamlining administrative processes and implement enhancements.Safety and Compliance:Maintenance: Coordinate scheduled maintenance for vehicles and equipment, ensuring compliance.
Keep accurate records.Safety Protocols: Foster a safe working environment for the administrative team.
Educate team members on safety procedures.Policy Adherence: Regularly update company policies and procedures as needed.Stakeholder Relations:Client Satisfaction: Proactively address client issues, concerns, and feedback.
Strive for exceptional client experiences.Supplier Coordination: Collaborate with suppliers to maintain inventory levels, negotiate contracts, and ensure timely deliveries.Internal Collaboration: Work closely with colleagues across departments, fostering teamwork and efficient cross-functional communication.Continuous Monitoring:Day-to-day Oversight: Keep a close eye on operational activities, identifying any bottlenecks or areas needing attention.Adaptability: Be ready to adjust priorities and respond to changing needs as they arise.Continuous Improvement: Leverage experience and initiative to enhance processes and propose innovative solutions.Requirements: Proven experience as an Office Administrator or in a similar role, with a minimum of 2 years in the industry.A Cert IV in Business Administration or a BA in Business Administration (although not required, it's favourable).In-depth understanding of office management procedures and departmental compliance policies.Familiarity with financial and facilities management principles.Proficiency in MS Office and Xero.Working knowledge of Service M8 (favourable but not required).Familiarity with CRM systems.Excellent written and verbal communication skills.Possess an analytical mind with strong problem-solving skills.Excellent organisational and multitasking abilities.Ability to work well as a team player with leadership skills.Benefits: Join our rapidly growing and dynamic company, where you'll find ample opportunities for professional growth and cross-training.
Enjoy a highly supportive and professional working environment where your efforts are truly appreciated.
We offer a competitive salary based on experience, along with 11% super, a phone allowance, and a laptop, ensuring you have everything you need to succeed.
We also offer full training and numerous opportunities for career development and skill enhancement, ensuring you can grow and advance in your role.
Job Type: Full-time
Pay: $35.00 – $45.00 per hour
Expected hours: 38 per week
Schedule: 8 hour shiftMonday to FridayWork Authorisation: Australia (Preferred)Work Location: In person
Expected Start Date: 14/10/2024
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