About UsWe are an independent Australian-owned company, operating nationally providing specialised end-to-end Building Inspection and Project Management Services to the insurance industry.Mk3 is a place for support and belonging to build lifelong connections. If you're looking for a chance to apply your customer service and administrative skills, this is it! Join our team as an Office and Admin Assistant and be a part of a company that's helping make a difference to the lives of our customers.Your new role: Handling and assisting with the lodgements of insurance claims.Manage daily run sheets and day board systems.Supporting the business through administrative tasks in conjunction with the Building Assessor and team's needs. Act as a liaison between the business, our insurance clients, claimants, policy holders and customers regarding the status and eligibility for coverage for all relevant claims.Reviews claims to make sure that invoicing requirements are met, update accounts as necessary, answer inquiries, and make recommendations for resolution in conjunction with Assessor.Managing over-flow calls and assisting with enquiries from multiple stakeholders across the business.Liaising with Trades where needed.Develop and maintain strong relationships with stakeholders and customers.Manage database records.Order/ purchase office supplies.Other office adhoc tasks as required.What's in it for you?A cultivating company culture through contemporary office environments and equipment.Office located in Tullamarine with close access to Public Transport and local shopping hub. Additional birthday leave, every year.Additional paid leave through our RDO program.Monthly company social events/office initiatives.Supportive management team that will help you gain the skills for your preferred career path.2 weeks training program provided, along with ongoing training relevant to your role.Successful applicant will possess:Previous experience in a similar role.Experience and knowledge of claims and how the Insurance or Building industry works (would be advantageous).Be proficient in MS Word, MS Excel, and Outlook.High attention to detail and highly organised is a must.Exceptional customer service skills.Be able to work as part of a team but also autonomously as required.Due to the nature of the role, this role is on-site only, and will require you to attend the office Monday-Friday during our business hours.We would love to hear from you, especially if you have experience in insurance or building repairs industries, or if you have any relevant office admin or claims experience.How to applyHit the 'Apply Now' button and attach your CV/Resume and Cover Letter or email your Resume to ****** must currently be in Australia and have eligible working rights.As a crucial part of our recruitment process, we require all suitable applicants to undergo background checks which include reference and criminal record checks.
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