IntroductionAcumentis provides decision certainty.Certainty to our clients through the unique services and advice we offer across all property classes, nationwide.Certainty to our employees, knowing that their personal and career development is valued and prioritised.Certainty to our investors, as Australia's only independent property valuation and advisory services firm listed on the Australian Stock Exchange.About UsAt Acumentis, we're committed to creating opportunities and fostering inclusion within our workforce. Being an independent Australian Stock Exchange listed national company, our supportive national network spans over 350 team members across 45 regional and metropolitan locations throughout Australia.We take pride in upholding our Guiding Principles and expect the same from our new team members. We lead by example and Never Quit. We hold ourselves accountable and Walk the Talk. We support our internal team, liaise directly with external stakeholders, and Support Our People and Clients. We act fairly and reasonably, embracing Equality of Opportunity. We are committed to developing our people into highly skilled, well-regarded professionals through mentoring and development pathways across all property types and sectors.DescriptionAbout the RoleAre you ready to put your strong administrative and support experience to use in an organisation that values your impact? Are you ready to take on a new job that provides an environment to grow yourself and your career? Acumentis would love to welcome an office administration champion to support our Property and Advisory team in the Townsville region with a full-time permanent position.Your role will be assisting the team and adding value from your experience and knowledge in support and administration. Some of the things you will be doing:Report compilation and formattingLiaison with client representativesCustomer service, over the phone and online using webchatUse of valuation systemsUse of CRM platform for quoting and invoicingSupporting management with general tasks as requiredBeing the 'go-to' person for your team of ValuersAbout YouWe would love to hear from you if you have:Previous customer service experience highly regarded, but not essential.Friendly, helpful and courteous phone manner.Efficient and able to co-ordinate appointments on behalf of our team of valuers.Able to manage stress under pressure.Strong IT skills – fully competent with all Microsoft Office applications and CRM platforms.Working knowledge of locations across Townsville and North Queensland.Excellent standard of verbal and written communication skills.Reliable attendance and conscientious work ethic.We'll be a great fit for you if:You'd like an extra day of leave for your birthday, study or volunteer opportunities.You'd like to take advantage of employee benefits such as bank partnerships, access to Employment Hero Discounts and a full wellness calendar of activities – with new benefits added each month!You're looking to join a business with a strong national presence, where relocation can be supported.You'd like to ensure your life/work balance through flexible work arrangements.You'd like mentoring from industry leaders to guide your career, and create a guaranteed pathway for our twice-yearly promotion program.It is a condition of employment that staff is to have a Police Clearance (paid for by the business).How to ApplyIf working with Acumentis in this period of growth sounds like something you are looking for, please apply online via the link provided. If you have any questions regarding the role, please contact the People Team at ******. Please note we are unable to consider emailed applications.Acumentis is proudly a 2024 Circle Back Initiative Employer - we make a commitment to our candidates to respond to every applicant.Acumentis embraces and values the diversity of culture, working arrangements, sexual orientation, and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome the unique contributions of all people. We embrace and celebrate the value of Indigenous people, their skills, and their contribution to our organisation.
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