Office Administrator - fixed term 12 month contract allcare is one of the leading in-home aged care service providers in the Illawarra.
We are passionate about providing cost-effective, flexible, and high quality services to our clients, allowing them to age comfortably in their own homes and familiar surroundings.
With a focus on client-centred and evidence-based approaches, we embrace challenges and always come from "a place of yes!
What are we looking for?
This 12-month fixed-term contract for the role of Administration Officer plays an essential part in delivering on allcare's mission by:
Receiving and responding to incoming telephone calls and emails in a timely manner; Triaging and resolving queries received from clients, support teams and our employees as one of our first points of contact with the business; General administration duties such as data entry, coordinating mail, document management, and record keeping; Assisting in coordinating and running events for our clients, supporting the team to deliver a great experience; Supporting office and frontline service delivery staff as required; Supporting the rosters with cancellations and transportation appointments.
To be successful in this role you will:
Have a passion for making a difference to people living in their own home; Have a professional phone manner and an ability to empathise with our clients; Have strong customer service and communication (written and verbal) skills; Have well-developed digital and computer literacy skills (including experience with client databases, and Google Suite); Be able to problem solve quickly as well as triage calls and emails to direct these to the appropriate team members; Be organised and efficient with an ability to handle multiple tasks effectively; Be motivated by working in a team environment that has a focus on doing whatever it takes to deliver great experiences for our clients; Have a positive and can-do attitude; Experience in a similar contact centre role within aged care or community services would be an advantage.
Our team members enjoy:
Working in a fun, client-focused team environment; A consistent Monday-to-Friday schedule working 9:00am to 5:00pm daily; Genuinely making a positive difference in the lives of older people; Access to company benefits and wellness programs such as our discount benefits app, free Savvy Fitness Outdoor Membership, social events, and access to learning and development programs.
allcare is committed to creating an inclusive workplace that promotes and values diversity and inclusion.
We strive to create an equal employment environment where everyone from any background can be themselves.
All short-listed applicants will have received three doses of COVID-19 vaccination, be willing to obtain an annual flu vaccination, be willing to undertake a National Police History check (run by the company) and have valid Right to Work status in Australia.
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