Office Administration/Scheduler– Prospect, SA (FULL TIME ) ( $60,000- $70000 per year)Company Background: Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to improve the quality of life for those we serve by providing the Right Care every time.
Right at Home, Adelaide Region seeks qualified, reliable, and passionate Office Administrator/Scheduler. You will need to be friendly, positive, and determined to make a difference. You can demonstrate client-focused behavior, showing empathy, and treating others with dignity and respect. You'll be a natural relationship builder, honest, helpful, and dependable, making you a great asset to our team.
The Ideal Candidate: The ideal candidate for our team will have at least 1 year of experience with managing client inquiries, client consultations, client onboarding, and a client caseload for Home Care Package, NDIS, and private pay clients. The office administrator will have experience managing the scheduling requirements for community care workers.
Purpose of Position: This role is customer focused and involves consulting with families, staff, and stakeholders to meet client needs and support the Care- Coordinator and Manager. This position is responsible for recruiting, training, Rostering, managing compliance items, and day-to-day admin tasks.
Duties include: Assisting with handling the volume of incoming telephone and internet inquiries.Scheduling services for our clients by rostering Care workers dependent on their qualifications and availability. Creating master rosters as well as managing daily changes to existing rosters.Meeting with clients and assessing their needs. This role will handle information requests, feedback, and general inquiries to complaints.Preparing in-home care assessments and drafting care plans to best meet client requirements.Recruiting, training, and managing the performance of the care team.Maintaining client and care worker compliance and documentation according to government standards.Ensure all documentation is accurately and comprehensively completed in Right at Home databases and software programs in accordance with organisation policies and procedures and legislative frameworks.Providing "on-call" services on rotation after hours, on the weekends, and on public holidays ( not regular basis but as require ) Rewards Program (including discounts on a variety of services e.g shopping and brand names) exclusive to Right at Home staff through Rewards GatewayInclusive and committed culture where everyone's contribution is valued Plus 11.0% superannuation and travel reimbursement.Working Hours:
This is a Monday to Friday position, predominately 8.30am - 4.30pm. (can be flexible )
Note: No Working from Home
Job Type: Permanent Part-time, 37.5 hours/week.
Salary: $60,000 - $70,000 per year
QualificationsQualifications
Certificate III/IV in Administrator or equivalentCertificate III in Aged Care ( Prefer )Current Australian (Satisfactory) National Police check, Working with Children Check,Current First Aid & CPR certificate.Driver's licenseExcellent verbal and written communication skillsA smart mobile phone (iPhone / android)Preferred SkillsPreferred Skills
At least 1 year experience as a scheduler or admin staffSolid knowledge in the Disability and/or Aged Care sector(s)The ability to operate efficiently and deliver excellent service when under pressure.Time management, organisational skills & ability to manage competing priorities.Relationship development skills to support diverse clients in achieving their goals and objectives.Intermediate to Advanced Microsoft Office experience (Excel, Word, Outlook, and CMS)#J-18808-Ljbffr
