Part-TimeParking is availableBrighton VIC
AudioHearing is an audiology clinic that specialised in hearing assessments and hearing aid fittings. As a private clinic, that is also a government-accredited service provider, we are passionate about enhancing people's quality of life.We are currently seeking a positive, friendly and highly motivated person who is a customer service pro and sales administrator superstar, with a mature, caring and compassionate nature.
Your main duties will be:
Meet, greet and attend to clients in a friendly and caring manner
Build rapport and engage with clients, ensuring they are receiving the best experience by delivering exceptional customer service
Reception duties including answering the phone, setting up appointments and billing
Showing initiative and taking a proactive approach in best supporting the business including the needs of Audiologists.
Maintaining records management system
Communicating with clients who are due for appointments via email and phone and encourage them to book appointments
Build and manage relationships with GP Practices, Health Care Providers and Aged Care Facilities.
Any other day to day office administrative duties as required and oversee day to day running of the clinic
Maintaining a well-groomed and business like appearance
To be successful for this role you must possess the following:
Professional presentation and strong customer focus
Mature, Reliable, friendly, happy and compassionate nature
Confident communicator that is good at building relationships
The ability to use initiative, problem solve and identify improvement opportunities
Excellent written and verbal communication skills and professional phone manner
Excellent attention to detail, highly organised and ability to manage multiple tasks
Previous experience in a front line or call center sales, customer service and administration
Intermediate PC skills and ability to learn quickly
Results orientated with strong sales skills and ability to meet targets.
If you believe you have the attributes to be an integral part of the team, please submit your application including a cover letter and a current CV.While we really appreciate all applications, only shortlisted candidates will be contacted.
Job Type: Part-time
Expected hours: 7.5 per week
Schedule:
Day shift
Work Location: In person
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