We're not just like every other bank.
Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
Tyros are a highly collaborative mix of people.
You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business.
Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business.
We go to great lengths to ensure a positive and enjoyable employee experience for all.
Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.
About the roleWe're looking for an Observability Lead to drive the evolution of Tyro's engineering culture through robust observability practices.
In this role, you'll lead a talented team to develop and maintain a platform that empowers our engineers with the tools, insights and capabilities to effectively monitor and operate their systems.
Collaborating closely with engineering leadership, you'll ensure the delivery of a secure, scalable and user-friendly toolchain while inspiring and motivating your team to achieve excellence.
What you'll do:Manage the Observability Platform: Deliver scalable solutions to help teams monitor and understand their systems, support effective usage through training and documentation, and explore new trends in observability.Champion Observability Practices: Advocate for and implement best practices across teams, share patterns to enhance knowledge, and ensure systems are measurable and maintain high quality.Lead and Support the Observability Team: Guide team ceremonies, mentor team members, and manage work priorities to align with business goals while improving tools and practices.Drive Continuous Improvement: Lead proofs of concept, engineering initiatives, and implementation projects to enhance the observability platform and delivery outcomes.Promote Customer-Centric Insights: Collaborate with stakeholders to define customer experience metrics and create regular reporting that reflects service delivery levels.Align with Business Goals: Plan and prioritise work to ensure the observability platform meets both engineering needs and overarching business objectives.What you'll bringStrong automation mindset, focused on building scalable, self-service solutions for engineering teams.Demonstrated curiosity and eagerness to learn, with a proactive approach to solving problems across diverse technologies.Proven ability to lead cross-team projects, aligning stakeholders and driving initiatives to successful outcomes.Hands-on experience with observability tools such as Grafana (Loki, Tempo, Mimir), OpenTelemetry, PagerDuty, and Prometheus.Proficiency in programming languages like GoLang, Java, and Python, with a strong technical foundation.Expertise in cloud and containerisation technologies, including AWS, Kubernetes, Docker, and GitHub.Excellent collaboration and communication skills, with the ability to provide guidance and advocate for best practices across teams.Perks and BenefitsWe've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of our people across Australia.
Here are just some of the things Tyros tell us they love about working here:
A hybrid working policy that truly enables you to live your best life.Learning and career development opportunities.16 weeks paid primary carers leave.12 weeks paid secondary carers leave.We're a social bunch, we love a weekly team social event, snacks, a selection of craft beer, wine and non-alcoholic beverages, ping pong and video games.Mental health and wellness initiatives.Personal finance initiatives.Why work for usWe're not just like every other bank.
Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
Our StoryLaunching in 2003, Tyro has grown to become Australia's largest EFTPOS provider of all ADIs outside the big four banks.
With over 600 staff, $34 billion in transactions in FY22, we're much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA).
With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses.
ValuesWow the Customer - We love our customers and we want them to love us too.
Be Good - We're open and transparent, and we do the right thing - even when nobody's watching or it's really hard.
Commit to Greatness - We think big, move fast and dare to be different.
We're always asking "what's next?
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Stay Hungry - We ooze passion and determination and we play as a team to win.
Win Together - We are a united team.
With growth mindsets and without ego, we embrace diversity to collaborate, innovate and accelerate.
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