The a2 Milk Company, driven by science and a pioneering spirit, disrupted the dairy and infant milk formula industry.
Our vision is to create an A1-free world where dairy nourishes all people and our planet.
The a2 Milk Company seeks to achieve this through the naturally occurring a2 Milk difference and by bringing a more sustainable approach to dairy.
Your Impact: Reporting to the Group Head of Nutrition and based at McMahons Point, NSW or Southbank, VIC, you will be responsible for supporting the day-to-day operation of the Australia and New Zealand careline service from call initiation to closure.
You will manage general enquiries and complaints received via phone, email, website, and social media channels.
You will also support the implementation of the global nutrition strategy, including substantiating claims, providing nutrition comparisons and reviews, and developing ingredient and nutrition standard policies.
More specifically, you will:
Manage, monitor, and respond to all general level enquiries, stock related queries, and complaints.Proactively drive all points of contact towards resolution and escalate where appropriate.Provide nutritional assessment and product advice to healthcare professionals and consumers.Research and read clinical papers to consolidate information and extract substantiating claims.Support the development and maintenance of careline enquiry and complaint related resources like our 'Frequently Asked Questions'.Review website and blog content, including product reviews.What you will bring: Nutrition or Food Science background with a solid understanding of nutritional terminology.Excellent written and verbal communication skills with a professional and calm demeanour.Demonstrated experience in a resolution focused customer or client facing role.People centric and able to get along with others at all levels within the business.Inquisitive mindset and willingness to share ideas and viewpoint constructively.IT proficient in MS Office Suite.Recently graduated Bachelor of Science with a nutrition related major or similar qualification.Qualified Dietitian with APD status preferable.What's in it for you: Gender neutral parental leave, offering 20 weeks at full pay with no minimum tenure requirement.Superannuation paid for the full duration of parental leave (paid and unpaid leave).Enhanced parental leave offerings (additional pay for birth of multiples, neo-natal paid leave, miscarriage leave).Grandparents Leave.Women's health leave and access to reproductive support services.Global wellbeing day – bonus day off each year.Flexibility @ a2: Hybrid work policy (non-operational roles).Remote 'work from anywhere' – up to 2 weeks a year.Families @ a2 – access to resources and experts to support all stages of family life.Reward & Recognition @ a2: 4 litres of fresh a2 milk weekly.Access to our global reward and recognition platform which includes the largest employee discounts program in the world.Opportunity to participate in community and sustainability initiatives.We pride ourselves on embracing a workplace where every team member feels respected, and free to share their ideas.
Join us and be part of a team that celebrates diverse perspectives and promotes a supportive and collaborative environment.
Here, your unique contributions will be valued, and you will have the opportunity to thrive both personally and professionally.
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