Senior Service Designer – SafeWork NSW Grade: Clerk Grade 9/10
Salary range: $125,693 - $138,510 plus superannuation
Duration: Temporary up to 9 Months, Full Time
Location: McKell, Gosford or Parramatta
Closing Date: Tuesday 10th December 2024 (9:59AM) Do you want to: Contribute to the transformation of SafeWork NSWHelp design services for brand new systems and platforms to support SafeWork NSWChampion innovation, process improvement and new ways of workingBe a member of a multi-disciplinary team to deliver within an evolving Agile project environmentWork in an inclusive, fast paced and flexible working environmentJoin our team at SafeWork NSW and lead the charge in revolutionising our digital solutions! Our team is committed to continuous improvement, delivering insights that enhance business processes and drive better outcomes. We are seeking a customer-focused and outcomes-oriented Senior Service Designer to contribute. As Senior Service Designer, you will partner with stakeholders, re-design business processes and identify opportunities to drive enhanced operational performance, sustainability, and value. This is a great opportunity to apply your transferable skills from a business analysis, operations, or service management background to ensure our processes are user-centric, efficient, and impactful.
This role will involve: Facilitating the discovery through to the design and delivery of system requirements using a process improvement mindset to help deliver a compelling business case for a new digital solution.Using your strong Design Thinking and Research skills to guide stakeholders, challenging and influencing practices when creating future state designs to ensure that these are optimised for efficiency and end-user experience.Working closely with the business and development teams to identify and frame customer pain points and opportunities and the correlation to strategic product planning.Collaborating across multi-disciplinary teams, providing valuable insights and data-driven options and recommendations.Bringing stakeholders along on the journey by effectively communicating complex concepts to stakeholders or team members and using strong negotiation and influencing skills to obtain outcomes.Partnering with stakeholders to deeply understand business unit processes, needs, objectives, and priorities to act as a trusted SME for business and technology teams.Translating business needs and requirements into comprehensive yet simple to understand documentation, including clearly communicating complex processes through journey maps, user scenarios, and concept visuals, to assist in the generation of evidence-based solutions.Identifying user impacts of process change including people, policy and technology, and proposing actions to address these.To be successful in this role, you will demonstrate: Significant experience in product-focused service design including facilitating a project from initial system or ICT discovery through to design and delivery.Strong Design Thinking and Research skills and use of Lean Product Design and Agile methodologies to help deliver digital services.The ability to think high level and approach opportunities or problems with a strategic perspective, making use of customer insight and product data.Strong negotiation skills to maintain a focus on our customers and effectively communicate complex concepts to stakeholders or team members.Eagerness to challenge the status quo, learn and improve the way teams work.The ability to work independently without continuous oversight but also thrive in collaborative environments to bring stakeholders along on a journey.You will be rewarded with a challenging role and the opportunity to develop your project knowledge within a regulatory environment focused on innovation, systems, processes and technology knowing you have played an integral role in the transformation of a critical government agency.What we need from you:
An up-to-date CV and a cover letter (no more than 2 pages) outlining how your skills and experience are aligned to the role.
About SafeWork NSW
SafeWork NSW is the state's workplace health and safety regulator. Our focus is to protect NSW workers by preventing and reducing work-related fatalities, serious injuries, and illnesses by securing compliance with work health and safety and associated legislation.
SafeWork NSW is undergoing an exciting and important period of transformation as we establish the organisation as a modern, strong and standalone Work Health and Safety Regulator.
We can't wait to meet you!
If this role sounds like you, you can apply by clicking the button 'Apply Online' below - it's a simple online process.
If you don't meet all the criteria, but still believe you could succeed in this role, please still apply - we'd love to hear from you.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
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