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The onsite management couple will be required to undertake the day-to-day caretaking duties and front office duties. Working closely with the directors of the business, you will be given 24/7 support and guidance. You are required to live on site, undertake after hours caretaking duties if the situation arises. This is a dynamic role, with varying days off and hours.
Includes on-site accommodation Enjoy the resort lifestyle while advancing your career Are you a reliable and business-focused management couple, looking for a fresh challenge? Do you want to develop your business management skills and advance your career, whilst living on-site and enjoying the resort lifestyle?
We are currently seeking reliable, experienced and driven resort managers for one of our properties in Palm Cove.
The Resort Manager is responsible for driving the successful day-to-day operation of the resort. This includes managing interactions with unit owners, body corporate, suppliers, staff, and guests as well as responsibility for day-to-day operations, trust accounts, reporting, licensing and compliance.
The ideal candidate will have:
Min 3 years resort management experience A passion for creating exceptional guest experiences Strong organisation and business/financial management skills Excellent written and verbal communication skills Professional presentation and personable disposition Strong problem solving and dispute resolution skills Couple applications welcomed A typical day in this role may include:
Ensuring all resort grounds & facilities are well-presented, safe and optimised for an excellent guest experience Reviewing and reporting on monthly financial results Negotiating contracts with suppliers Managing guest or unit owner complaints in a professional & timely manner Identifying opportunities to maintain and grow the letting pool Liaising with the external reservations and marketing team to review performance and discuss strategies for increased yield & occupancy Receipting trust account payments Reviewing and updating policies & procedures to ensure compliance and professional management of the business Attending meetings with partners or body corporate Managing any HR matters including recruitment, performance management, employment contracts, terminations, and conflict resolution Identifying and implementing strategies to optimise business operations, reduce costs and improve guest experience If this sounds like a challenge you could sink your teeth into, and you like the idea of earning a generous salary whilst living an on-site resort lifestyle, please send your RESUME along with a COVER LETTER highlighting why you are our ideal candidate.
ABOUT US
Dreamtime Resorts is a fast-growing resort group with 15+ properties along Queensland's East Coast. Dreamtime Resorts are quality, self-contained apartments for holiday travellers looking for that "home-away-from-home" vibe.
Our Gold Coast head office hosts our centralised reservations and marketing teams, who work closely with our Resort Managers to ensure strong marketing performance and simplified reservations for optimal results.
Your application will include the following questions:
How many years' experience do you have as a Resort General Manager? How many years of people management experience do you have? Your application will include the following questions:Which of the following statements best describes your right to work in Australia? What's your expected annual base salary? Do you have a current Australian driver's licence? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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