Opportunity –
Novaskill is proud to partner with Northern Beaches Council to offer a Temporary Full-time (12-month contract) Customer Service Officer Traineeship.
This opportunity provides comprehensive training and continuous mentorship from a professional and supportive team, committed to fostering your growth and helping you build a successful career in customer service.
You'll be completing a nationally recognised Certificate III in Business Services – Customer Engagement whilst gaining experience & developing relationships in the industry.
Key Responsibilities –
Provide high quality customer service to internal and external stakeholders via telephone, in person, online and in writing.
This includes:
Representing Council in a positive way and enhancing the image of the organisation.
Maintaining an up-to-date working knowledge of Council's services, products, and activities, to provide effective and efficient outcomes.
Enhancing customer satisfaction through the effective handling of enquiries and requests in a timely manner and, where possible, resolving at first point of contact.
Providing an effective link between customers and Council services.
Providing support, research, and advice on a range of day-to-day operational matters.
Provide high quality, accurate and timely administrative support to internal and external stakeholders.
This includes:
Proactively managing incoming enquiries, requests, and tasks within agreed timeframes.
Data entry of information and maintenance of database.
Accepting and being responsible for the processing of Council applications and payments.
Supporting and assisting the customer service team to meet daily operation service.
Operational –
Ensure compliance with Council's processes and procedures.
Actively participate in continuous improvement of systems, procedures, organisational culture and cross organisational communication and activities.
Work independently and in a team environment, developing and maintaining co-operative relationships with internal and external stakeholders, with a demonstrated commitment to excellence in customer service.
Maintain a clean and safe work environment while complying with relevant federal, state, local, and statutory regulations including the requirements of the Code of Conduct, Equal Employment Opportunity (EEO) principles, the Work Health and Safety (WHS) Act, the Local Government Act and the requirements of ICAC.
Capabilities and Knowledge –
Strong interpersonal, verbal, and written communication skills.
Good attention to detail.
Excellent customer service skills.
Strong computer/technical skills, comfortable with learning different software platforms.
Ability to grasp new concepts quickly and efficiently.
Positive attitude and willingness to learn and develop new skills and knowledge.
Ability to work independently and in a team environment.
Behaviour that positively demonstrates Council's values of: Trust, Respect, Integrity, Teamwork, Service, and Leadership.
Willingness to develop understanding of continuous improvement which results in positive changes in the workplace and service delivery.
Willingness to develop an understanding of equal employment opportunities, workplace health and safety and ethical practice principles.
Willingness to act with probity in handling confidential and sensitive enquiries.
Educational Requirements –
School Certificate or equivalent.
Has not previously attained a Certificate III or higher qualification.
If you're interested in the role, reach out to our GTO Recruitment Team to request more information –
Alternatively, please apply directly via Seek.
For your application to be considered for this position, it is essential to include a cover letter along with your resume.
What else is involved?
After submitting your online application, you may be invited by Novaskill via SMS or phone call to complete online testing, interviews, and pre-employment medicals.
We'll also contact your references if you progress through these early recruitment stages.
Please be sure to check your emails (including your junk folder) and respond to missed phone calls, voicemail messages and text messages.
Regrettably, due to the high volume of applications, we can only get in touch with candidates who have been shortlisted.
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