Our people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success and everyone at Northline has a voice. Through coaching and development, we not only develop individual skills but also enhance Northline's culture and expertise.
All of our employees are trained in the most efficient and effective methods of secure handling, from container loads to fragile product to doorstep deliveries.
Job no: 494669
Work type: Permanent Full Time
Location: SA - Adelaide
Categories: Account Management
About the role
This role is on offer initially as a 12 month Secondment commencing in January 2025.
As our next Account Manager, you will play a pivotal role in the future of Northline's growth, brand awareness and reputation.
In this office-based role, you will be the key customer account contact for a state-based portfolio of customers with a high level of commitment to meeting their needs and providing them with exceptional service. You will also have a focus on growing your portfolio and seeking new business opportunities.
Reporting into the Account Manager - Supervisor, you will be supported by a fantastic team, who work together to deliver an excellent experience to our valuable customers, finding the best freight solutions and ensuring their valuable products reach their destination safely.
Key Responsibilities
Manage and grow a set portfolio of customers, using established criteria, ensuring Northline's service provision is meeting KPIs and drive engagement to secure future revenue opportunities. Be the first point of sales contact for each customer, with the goal to build and maintain a strong relationship, which includes quoting, rate review and identifying new business opportunities which benefit both parties. Identify, explore and build business opportunities within the customer's logistics requirements and raise the profile and standing of Northline's services across as many facets as possible. Provide information, support and training to new and existing customers, ensuring the customer's understanding of Northline's operational and administrative requirements and Northline's online services and portals. Establish collaborative relationships with internal stakeholders, ensuring new customers' requirements and expectations are implemented and managed effectively, including First Consignment process/procedure. Liaise with Operations and Client Services to follow up any issues and ensure awareness of any potential problems and assist in resolution if required. Meet or exceed account management budgets as set and agreed. Utilise CRM to record and monitor all key account activity, opportunities, expected value and probability of securing business. As the successful candidate you will have:
To be successful for this opportunity you will have exceptional customer service skills, excel in relationship management and be confident in communication through various channels. You will have a genuine desire to help your customers solve problems and the resilience to work in a regularly changing environment. You will be an outcomes and results driven professional, with the ability to achieve set KPI's and targets.
You will also be able to demonstrate your:
Focus on customer retention and development. Professional attitude and excellent phone manner. Relationship management and development ability. Positive attitude and solutions focus. Commitment and contribution to a team. Proficiency in Microsoft Office Suite (Word, Excel and Outlook) and experience with in-house databases. Experience maintaining a high-quality CRM system which tracks contacts, purpose and outcomes. If you have any questions with regards to the role please contact Connor Weste, Account Manager – Internals - Supervisor.
Advertised: 13 Dec 2024 Cen. Australia Daylight Time
Applications close: Internal applications close Wednesday 18 December 2024, 5pm (AEDT).
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