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At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
You'll be responsible for: Leading, coaching, and mentoring a team to enhance negotiation, customer service, and technical skills while ensuring equitable distribution of tasks, accountabilities, and development opportunities. Ensuring exceptional customer service delivery and foster relationships with internal and external stakeholders. Serving as an escalation point for resolving complex queries or complaints exceeding team members' expertise or authority. Ensuring adherence to regulations, legislation, and internal procedures to prevent breaches. Managing a high-performing team to minimize claim leakage and achieve optimal outcomes, meeting quality assurance benchmarks. About you: Experienced in team management or leadership, with a proven track record of building high-performing teams and a solid grasp of general claims management principles – minimum 2 years' experience preferred. Capable of making independent and collaborative decisions in both anticipated and unforeseen circumstances, and willing to take accountability for the outcomes. Possesses strong attention to detail, ensuring thorough and accurate completion of tasks, adept at identifying errors or inconsistencies promptly. Effective planner with the ability to prioritize tasks, manage competing resources, and thrive in high-pressure, fast-paced environments. Skilled in interpreting complex information and devising appropriate actions, supported by technical proficiency in systems, software, databases, reporting, and communication tools. Experience in liability team management and/or legal background is highly desirable. What's on offer: Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes. A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work. An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working. Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development. Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being. Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme. The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer. About Allianz At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.
Join us. Let's care for tomorrow. www.allianz.com.au/careers
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