Job Title: Non-College Work Study I, User Support Services (STU002012)
Location: Academic Building
DUTIES Answers IT Service Desk phoneProvides data entry for User Support Services using an online help desk ticketing systemGreets UHD students, faculty, staff, and guests in assigned areasProvides first-tier technical support to UHD students, faculty, and staffPerforms opening and/or closing procedures as defined for assigned areasOther duties as assignedKNOWLEDGE, SKILLS, AND ABILITIES Knowledge of and experience working with a variety of wireless devicesBasic software and hardware troubleshooting experience, End-user supportMINIMUM QUALIFICATIONS Must be a current UHD studentMust have prior customer service experienceAbout University of Houston Downtown Celebrating its 50th anniversary in 2024, the University of Houston-Downtown (UHD) is the second-largest university in Houston and has served the educational needs of the nation's fourth-largest city since 1974. As one of four distinct public universities in the University of Houston System, UHD is a comprehensive, four-year university led by President Loren J. Blanchard. Annually, UHD educates approximately 14,000 students, boasts more than 66,000 alumni, and offers 45 bachelor's degrees, 12 master's degrees, and 19 online programs within four colleges: Marilyn Davies College of Business, College of Humanities and Social Sciences, College of Public Service, and College of Sciences and Technology. UHD has one of the lowest tuition rates in Texas.
U.S. News and World Report ranked UHD among the nation's Best Online Bachelor's Programs for Applied Administration and Best Online Master's Programs in Criminal Justice, as well as a Top Performer in Social Mobility. The Wall Street Journal/College Pulse ranked UHD one of the best colleges in the U.S. for its 2024 rankings, with notable distinctions: No. 1 for diversity (tied) and No. 3 for student experience.
UHD is designated as a Hispanic-Serving Institution, a Minority-Serving Institution, and a Military Friendly School. For more information on the University of Houston-Downtown, visit uhd.edu.
The University of Houston is an Equal Opportunity/Affirmative Action institution and recognizes protected classes of race, color, sex (including pregnancy), genetic information, religion, age (40 and above), national origin, disability, veteran status, sexual orientation, gender identity or status, and gender expression as required by federal law. Veterans and persons with disabilities are encouraged to apply. Required Attachments by Candidate: Resume
Contact Information: University of Houston-Downtown, One Main Street, Houston, TX 77002, 713-221-8000
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