Job Description - Non-College Work-study I, User Support Services (STU002011) This position is located in Marilyn Davies College of Business DUTIESProvides first-tier technical support to students, faculty, and staffPerforms lab opening and closing proceduresTroubleshoots hardware/software problemsProvides basic Blackboard SupportCheck-out lab equipment to students, such as laptops, books, or webcamsMonitors the operation of the general computer lab, electronic classrooms, and open areasAssists with Software installations and PC imagingGreets students as they come into the general computer areaProvides data entry for the Help Desk Ticketing SystemAnswers Help Desk phone line as neededPerforms other duties as assignedKNOWLEDGE, SKILLS, AND ABILITIESKnowledge of and experience working with a variety of wireless devicesBasic software and hardware troubleshooting skillsPositive and professional attitude, team player, and effective communicatorQUALIFICATIONSMust be a current student at UHDMust be able to work a flexible working schedule, including weekendsMust have prior customer service-related experienceAbout University of Houston Downtown Celebrating its 50th anniversary in 2024, the University of Houston-Downtown (UHD) is the second-largest university in Houston and has served the educational needs of the nation's fourth-largest city since 1974. As one of four distinct public universities in the University of Houston System, UHD is a comprehensive, four-year university led by President Loren J. Blanchard. Annually, UHD educates approximately 14,000 students, boasts more than 66,000 alumni, and offers 45 bachelor's degrees, 12 master's degrees, and 19 online programs within four colleges: Marilyn Davies College of Business, College of Humanities and Social Sciences, College of Public Service, and College of Sciences and Technology. UHD has one of the lowest tuition rates in Texas.
U.S. News and World Report ranked UHD among the nation's Best Online Bachelor's Programs for Applied Administration and Best Online Master's Programs in Criminal Justice, as well as a Top Performer in Social Mobility. The Wall Street Journal/College Pulse ranked UHD one of the best colleges in the U.S. for its 2024 rankings, with notable distinctions: No. 1 for diversity (tied) and No. 3 for student experience.
UHD is designated as a Hispanic-Serving Institution, a Minority-Serving Institution, and a Military Friendly School. For more information on the University of Houston-Downtown, visit uhd.edu.
The University of Houston is an Equal Opportunity/Affirmative Action institution and recognizes protected classes of race, color, sex (including pregnancy), genetic information, religion, age (40 and above), national origin, disability, veteran status, sexual orientation, gender identity or status, and gender expression as required by federal law. Veterans and persons with disabilities are encouraged to apply. Required Attachments by Candidate: Resume
University of Houston-Downtown
One Main Street
Houston, TX 77002
713-221-8000
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