Job Category: Networks & Systems Administration (Information & Communication Technology)
We are one of Australia's fastest growing companies. We design, build and maintain world-class digital infrastructure, encompassing fibre networks, communication platforms, residential internet and voice services.
We believe our people are vital to our success. We strive to create an environment that appeals to the very best people in the industry, providing them with an exciting, market leading and satisfying workplace, and rewarding their performance.
Job DescriptionAn exciting opportunity is available for an experienced Network Operations Centre Operator (Level 2) based in Brisbane or Perth About the Role: Join our dynamic Network Operations Centre (NOC) team at Opticomm as a pivotal member responsible for maintaining and optimizing our high-performance network. As an escalation point for Level 1 NOC operators, you will play a critical role in ensuring our network runs smoothly, exceeding customer expectations, and consistently meeting service level agreements (SLAs). If you're passionate about delivering top-tier network performance and looking to make a significant impact, this is the perfect opportunity for you.
Responsibilities include but are not limited to: Manage and resolve escalated tickets from Level 1 NOC operatorsRespond to network alerts, taking appropriate actions, including escalations, to resolve issuesManage and communicate outage notifications to customersInvestigate and resolve complex support ticketsValidate planned works, notify stakeholders, and assess change success, escalating when necessaryComplete escalated provisioning tasks within SLAMaintain data integrity of network management tools, including configuration, documentation, and monitoring of network assetsEnsure accuracy of documentation related to processes, work instructions, and network architectureParticipate in a 24x7x365 rosterEnsure NOC tickets are addressed within SLAAddress network events within agreed timelinesProvision orders in compliance with SLAAbout you: The ideal person for this role will have/be:
A warm and welcoming demeanor that fosters positive interactions with team members and customersA strong attention to detail and ability to prioritiseProfessional and positive attitudeFlexible and adaptableThe ability to continuously drive improvement either directly in their role, or part of the wider organisationAbility to self-manage time and prioritise tasks in accordance with team objectivesAbility to analyse, understand and resolve technical problems or issuesAbility to work independentlyBachelor degree in Engineering or Computer Science, or equivalent industry experience with telecommunications or data communication networksDemonstrated knowledge in GPON, IP and MPLS based networksUnderstanding of Continuous Improvement MethodologiesIndustry Certifications with networking vendor (Juniper and Cisco highly regarded)ITIL certifications highly regardedExperience with GPON and/or HFC networksExperience with IP and MPLS based networksExperience with UNIX-like operating systemsAbout us: Uniti Group is an exciting, dynamic and fast-growing world-class digital infrastructure company.
At Uniti Group we are absolutely committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We strongly encourage applications from individuals from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities. We believe that diversity is a key driver of innovation and success. We strive to provide equal opportunities for all employees, regardless of their background or identity, and are dedicated to creating an environment where everyone feels respected, supported and empowered to achieve their full potential. Join our team and become part of a company that values diversity and inclusivity at its core.
All genders are encouraged to apply.
If this role sounds like you, we would like to hear from you! You must have the right to live and work in Australia to apply for this role. For current opportunities, please visit our Careers Portal at our Careers Portal. No recruiters please, we manage our recruitment in-house.
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