Job Category: Networks & Systems Administration (Information & Communication Technology)
We are one of Australia's fastest growing companies.
We design, build and maintain world-class digital infrastructure, encompassing fibre networks, communication platforms, residential internet and voice services.
We believe our people are vital to our success.
We strive to create an environment that appeals to the very best people in the industry, providing them with an exciting, market leading and satisfying workplace, and rewarding their performance.
Job DescriptionAn exciting opportunity is available for passionate NOC (Network Operations Centre) Operator based in Perth or Brisbane About the Role: Take on a key role in our Network Operations Centre at Opticomm, managing and executing Level 1 NOC tasks to ensure top-notch network performance and customer SLA compliance.
In this role, you will ensure the network operates efficiently with maximum uptime, manage incidents to minimise impact on end users within SLA frameworks, and escalate issues to the appropriate support teams promptly.
You will also take ownership of key internal and external relationships to drive continuous improvement and enhance operational processes.
Adherence to regulatory and compliance frameworks is essential, and you must be available to work within a 24/7 NOC operations team.
Responsibilities include but are not limited to: Prioritise, classify, troubleshoot, and resolve incidents affecting Opticomm customers within SLA frameworksAnalyse, plan, deploy, and test changes for Opticomm customers or partner services according to SLAsProvide regular updates on customer tickets and manage outage notifications to customersAcknowledge network alerts and take appropriate actions towards resolution including escalation to internal teams or upstream carriers if requiredEnsure service and support tickets are actioned in line with client SLAs, tracking through to completionValidate Planned Works, raising timely notifications to stakeholders and assessing change success with escalation when requiredEnsure data integrity in network management tools and accurate documentation of processes, configurations, and network assetsParticipation in a 24x7x365 rosterAbout you: The ideal person for this role will have/be:
Proven ability to communicate effectively with individuals of varying technical skillsProven capacity to respond quickly to change and adopt a flexible, innovative approachExcellent written and verbal communication skills with meticulous attention to detailA naturally curious mindsetProblem Solver with strong attention to detailSelf-starter who can manage priorities and their time effectivelyAbility to work with a range of different stakeholders both internally and externallyTeam player able to work effectively as part of a team and shares knowledge and skillsInnovative approach, seeks ways to improve on past experiences by providing creative solutionsTakes initiative for ongoing personal development identifying and continually developing skills and talentsIntegrity – performs with honesty, transparency and trustAlways presents professionally, reflecting a positive attitude and approach to their workDemonstrates flexibility when the needs of the business change and management directives change to ensure the best outcome is achieved to meet daily operational targetsAvailability to support 24/7 NOC operations3 years of experience in a customer service-oriented Network Operations Centre3 years of experience in engaging with carriers or partnersProven ability to communicate professionally to achieve positive customer outcomesDemonstrated experience collaborating with internal and external stakeholders at various organisational levelsAbout us: Uniti Group is an exciting, dynamic and fast-growing world-class digital infrastructure company.
At Uniti Group we are absolutely committed to fostering an inclusive and diverse workplace where everyone feels valued and respected.
We strongly encourage applications from individuals from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities.
We believe that diversity is a key driver of innovation and success.
We strive to provide equal opportunities for all employees, regardless of their background or identity, and are dedicated to creating an environment where everyone feels respected, supported and empowered to achieve their full potential.
Join our team and become part of a company that values diversity and inclusivity at its core.
All genders are encouraged to apply.
If this role sounds like you, we would like to hear from you!
You must have the right to live and work in Australia to apply for this role. No recruiters please, we manage our recruitment in-house.
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