Peppers Docklands, 679 La Trobe St, Docklands, Victoria, Australia Req #2658Monday, 16 September 2024Peppers Docklands, accessible by local trams is located just minutes from the Melbourne CBD and situated on the concourse of Marvel Stadium. Leading the way in innovative architecture, its streamlined design is well appointed with state-of-the-art facilities within a range of hotel rooms and suites as well as Momami Restaurant and Bar offering the finest of Melbourne's local produce. Purpose As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all to uphold the hotel's exceptional reputation.Primary ResponsibilitiesManage nightly hotel operations and ensure the safety of all individuals on the premises during your shift.Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries.Manage the reception desk and oversee night audit and reporting procedures.Uphold overnight property security standards.Assist in preparing for the daytime team's operations.Skills and ExperiencePrevious experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance.A positive demeanor and capable of working independently.Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits.Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences.A keen eye for detail to ensure accurate daily revenue capture and reporting.At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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