Mondrian Gold Coast | 50 The Esplanade Burleigh Heads, QLD 4220, AustraliaMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.
Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in Q2-2025. This destination lifestyle precinct reflects the culture of one of Australia's most iconic coastal destinations.
We're seeking creatives, innovators and disruptors who challenge the status quo and are ready to be agents of change as we usher in one of the most exciting brands set to make Burleigh its home.
We are looking for a Night Manager to join the Mondrian team.
Job DescriptionAs the Night Manager at Mondrian Gold Coast, you will be responsible for ensuring the seamless overnight operations of the hotel, managing guest relations, and providing leadership to night staff. Your duties will include:
Lead and oversee the night team, including Front Office and concierge ensuring efficient overnight operations and delivering Mondrian's signature guest experience.Be the primary point of contact for all guest inquiries, complaints, and emergencies, responding quickly with appropriate solutions to uphold guest satisfaction and safety.Oversee the nightly audit process, ensuring that all transactions, postings, and financial reports are accurate, and discrepancies are investigated and resolved.Manage Property Management System, including monitoring and closing open folios and PM account.Serve as the hotel's representative during night hours, making decisions in the absence of Front Office Manager.Assisting with check-ins, check-outs, and managing reservations during the night shift.Lead emergency response efforts, coordinating with security and local authorities to ensure guest and asset safety.QualificationsPrevious experience in a supervisory role in luxury hotels or a similar hospitality setting.Strong leadership, communication, and problem-solving skills, with a proactive and solution-oriented approach.Excellent understanding of luxury hospitality standards, focused on delivering modern, culturally immersive, and unforgettable guest experiences.Ability to manage a diverse team and foster a positive, forward-thinking work environment.Strong knowledge of Opera cloud is beneficial.A passion for creativity and innovation in hospitality, aligned with the Mondrian ethos of being an agent for change.Flexibility to work various shifts, including weekends and holidays.Full Australian Working rights are essential.Additional InformationMondrian Gold Coast is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.
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