Offer after-hours support services to our student residents & wider operations team by joining our UniLodge @ ANU portfolio now!29th October, 2024FT opportunity to become a Night Manager (internally known as Community Support Officer) based in Canberra, ACTWe invest in our team members' learning and encourage internal career progressionDrive an outstanding resident experience and contribute to our great cultureThe UniLodge Group manages a diverse portfolio of close to 130 properties and hotels, with a footprint in every city in mainland Australia and New Zealand. Across our brands, we employ a diverse team of over 1200 employees who help us to achieve our vision, "To build inclusive communities for inspired living".The Role - Community Support Officer:We are on the lookout for an individual to join our after-hours operations team on a full-time basis in Canberra. Resident safety is a top priority for our frontline operations teams. In this role, you will be responsible for ensuring the safety of residents and overall management and responsibility of the building during the overnight hours.In your role, you will gain exposure to a range of tasks and responsibilities including:Monitoring building security and safety; performing perimeter checks and resolving issues or emergencies that arise while on duty.Carrying out administration tasks including maintaining records, processing payments, audit, reporting, etc.Effective incident management during night shift, including grievances and conflict resolution.Act as a support to the residents to form a friendly and open point of contact for assistance, information, and welfare.Respond to residents' calls about noise or disturbances within the building, and lockouts.Attend appropriate training and mandatory staff meetings when required.Our Night Managers (internally known as Community Support Officers) play a key role in fostering a safe, secure, and healthy living environment for all students. If you are someone that thrives in an after-hours role and can confidently work on your own, this may be the perfect opportunity for you.We are seeking someone with availability to work across a Monday to Sunday evening/overnight roster (38 hours per week). Shift times will be: 11:59pm - 8:05am.This role will require you to work if your regular shift falls on a Public Holiday. A shutdown period will apply to this role for approximately 2-3 weeks during the University Summer break. During the shutdown period, Community Support Officers may be required to take leave due to reduced hours.Our mandatory requirements include:National Police Check (completed within last 3 months)Working with Vulnerable People's CheckValid work rights in AustraliaFirst Aid & CPR CertificateOur Culture & BenefitsAcross our workforce, we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this.Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, paid parental leave entitlements, etc.Apply Now!If this opportunity sounds right up your alley, we invite you to apply now with your resume and cover letter.UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant.
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