Company Description Night Manager
Full time, permanent role
The Hoxton is getting ready to open its doors in Florence, capital of Italy's Tuscany region and home to some of the world's most famous masterpieces of Renaissance art, architecture and monuments. This eye-candy city is packed with culture and is the birthplace of gelato – we did not need any persuading to make it our second home in the country.
The Hoxton in Florence will feature 161 beautiful bedrooms of varying sizes, a large ground floor restaurant, bar, lobby, rooftop and courtyard. There is also a basement meeting and events space.
More about us… The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we've never just been about offering a bed for the night. We want to be more than that: proving style doesn't need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Job Description What you'll do… Represent management during the night and be responsible for the smoothing running of the hotel.Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.Deal with the in-house guests accounting and ensure the accuracy of guest billing.Operationally manage the hotel during the night to ensure guests are well cared for.Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments.Manage the daily overbooking levels and liaise with all departments to ensure maximum occupancy.Ensure all telephone calls are answered as quickly and efficiently as possible.Maintain observation over guests and guests' property to ensure security alerts are kept to a minimum.Lead your night team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.Set stretching but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels.Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediate.Be responsible for closing of the day and prepare and verify reception reports.Carrying out the night audit procedures accurately, reporting any discrepancies and ensuring quick resolution.Ensure the safety of guests overnight whilst they are tucked up asleep.Qualifications What we're looking for… Individuals. You're looking for a place where you can be you; no clones in suits here.Passion for hospitality – whether that's a drink, a meal, an event or a bed for the night.You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.We leave our egos at the door and help get things done.You're up for doing things differently and trying (almost) everything once.If we got stuck in a lift together, we'd have a good time and share a few laughs.You want to be part of a team that works hard, supports each other, and has fun along the way.Experience in a similar role with a demonstratable track record of excelling in front office operations and procedures.If you're familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.It's all about the attitude for us, someone who enjoys being helpful to others and isn't easily flustered – there's a smaller team working at night so confidence and knowing how to work things out by yourself are key.Additional Information What's in it for you... The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.The chance to challenge the norm and work in an environment that is both creative and rewarding.Become part of a team that's very passionate about creating great hospitality experiences and building a portfolio of brands.Excellent discounts across The Hoxton and the global Ennismore family.A competitive package and plenty of opportunity for development.Time off to volunteer with one of our partner charities.Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
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