THE ROLE As the Night Manager, you are responsible for ensuring the safety and security of residents as well as ensuring the effective management and escalation of incidents.
This is a casual role, working 2-4 nights from 11pm – 7am on a rotating roster. As a Night Manager, your key responsibilities will include:
Conduct nightly financial auditsManage night shift operations, including guest services and smooth operationsVerify guest accounts, resolve discrepancies, and generate reportsEnsure premises security, monitor CCTV, and address emergenciesCoordinate with other departments for smooth communication.Provide exceptional customer service, addressing guest needs promptly.THE IDEAL CANDIDATE You are a passionate and skilled Night Manager, where the importance of a fun and vibrant stay coupled with the safety of our residence is of the utmost importance.
2+ years in customer service/operations.Ability to work shifts from 11pm - 7amStrong written and verbal communication skills.Excellent organization, handling multiple tasks accurately and maintaining top-tier customer service.Proficient in Microsoft Office and database management.Leadership and supervisory experience.Exceptional customer service and conflict resolution abilities.The successful applicant will require a Working with Children Check (WWC) and Police Check upon appointment.
WHO WE ARE? Scape's vision is to be the Earth's best living company. We are a leading provider of student accommodation in Australia, currently providing a home to 17,000 students and growing. We don't simply provide a bed and roof; we also provide a unique experience and a safe environment to help students make the most of their studies.
PERKS AND BENEFITS At Scape, we are all about creating and sharing the good vibes. Below are just some of the perks of joining our team:
Annual flu vaccinations and skin checksInsurance discounts up to 10% (Bupa, nib, and NobleOak)Free use of all Scape gymsA month dedicated to your well-being and health (plus a day off to celebrate)Yearly performance and salary reviewsPassionate work environmentBirthday leaveGenerous referral bonuses (up to $5k)EAP, Sonder & Duress supportTHE FINE PRINT At Scape, we honor and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated. This is a great time to be joining a growing business that is willing and able to make a difference for our student residents, stakeholders, and the community as a whole.
Please note that we will review applications and contact candidates on a rolling basis. The earlier you apply for this opportunity, the better!
If you feel you would like to join our team, apply now with your CV and 1-page cover letter!
No agencies please.
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