About The Company: Tyrian Serviced Apartments, opened in 2018, combines the luxury of space with award-winning service. Tyrian provides guests with a unique serviced apartment experience and the ability to enjoy the excellence of a five-star hotel without compromising on the comfort of home. In two convenient locations, Tyrian is proudly owned and managed by the Hallmarc Group.
The Role: We are seeking a full-time night auditor at our Albert Park Lake location. Reporting directly to the Front of House Manager with the support of the Operations Manager, you will be responsible for making and modifying reservations, attending to guest requests, and maintaining a high level of service the business is recognized for.
Key Responsibilities Include: Handling incoming calls from in-house and potential guests. Following processes for checking guests in and out, as well as processing payments. Creating and updating reservations over the phone and via email. Ensuring guests experience a high level of service. Handling guest enquiries, requests, complaints, and comments in a timely and professional manner. Completing simple daily reporting. The successful candidate will have: Experience in customer service. The ability to think quickly and problem-solve. High level of attention to detail. The discipline to work alone and within a small team. A professional attitude and appearance. Prior experience with RMS booking system is ideal but not essential. Please note: This role is onsite. Candidates must have full working rights within Australia and must not be on a student visa. If you are interested in this role and are looking for a new challenge, please apply via Indeed or alternatively send your CV to Successful applicants will be notified to conduct a short interview process.
Schedule: 8-hour shift, Tuesday-Saturday 2300-0700 Experience: Hotel reception: 1 year (Required) Hotel: 1 year (Preferred) Language: English (Required) Work Authorisation: Australia (Required) Work Location: In person
Job Type: Full-time
Pay: From $28.20 per hour
Expected hours: 38 per week
Schedule: Every weekend Night shift #J-18808-Ljbffr