About Us
IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
About the role
As a Night Auditor, you'll be the welcoming presence for guests during the overnight hours, ensuring they experience a seamless and memorable stay. From handling late-night transactions and balancing accounts to providing local insights, you'll be there to meet guest needs with precision and empathy. With every interaction, you'll create a warm, secure atmosphere that helps guests feel truly at home, no matter the hour.
Your day to day
As a key player in enhancing guest experience, you will provide a warm welcome that sets the tone for their stay, managing bookings while identifying upselling opportunities and addressing preferences to ensure satisfaction. You'll acknowledge IHG Rewards Club members and returning guests, efficiently handling check-ins and check-outs, and offering concierge services as needed. As a brand ambassador, you'll take pride in your appearance and serve as a trusted point of contact for guests, assisting with inquiries and coordinating with management when necessary. Additionally, you will manage financial transactions responsibly and adhere to safety procedures and company policies to maintain a secure environment.
What we need from you
As a Night Auditor, you'll play a crucial role in ensuring a smooth and positive guest experience throughout the overnight hours. You'll acknowledge IHG Rewards Club members and returning guests, whether in person or over the phone, and serve as a reliable point of contact for all guests, assisting with everything from billing inquiries to local recommendations. You'll also prepare and circulate the hotel's daily briefing email, keeping everyone informed and prepared.
Financially, you'll manage cash and credit transactions, verify system accuracy before running the night audit, and ensure a close of the business date across all systems. Additionally, you'll follow all standard operating procedures and company safety policies, reporting incidents and using protective equipment as required to maintain a safe environment. With flexibility, you'll also take on ad hoc responsibilities as assigned, contributing to the hotel's overall success during the overnight shift.
Appropriate Australian working rights are required for this role.
What we offer
The base hourly rate for this position is $25.87 under the Hayman Island Enterprise Agreement, working a minimum of 30 hours per week across a 7-day roster with overnight shifts.
World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields. An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more. Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.
IHG Australia's MyBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & Perkbox platform with an extensive list of lifestyle and retail discounts redeemable across a multitude of businesses across the world.
Please visit InterContinental Hayman Island's Careers Page for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ's.
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