Company Description
Join our team as a Night Auditor at the iconic Pullman Cairns International, situated in the heart of Cairns City. Our hotel boasts 324 luxurious rooms, each offering breathtaking views of the waterfront and mountains. As one of the region's largest hotels, we also feature 13 versatile conference spaces, perfect for both business and leisure travelers.
Our stunning three-story lobby, with its marble floors and elegant glass chandeliers, embodies the 5-star luxury that defines the Pullman brand. As a proud member of the Accor Group, we are dedicated to delivering unforgettable guest experiences and maintaining the highest standards of service.
Job Description
We are seeking a dedicated and detail-oriented Night Auditor to support our overnight operations at the hotel, providing coverage during our team members' annual leave. In this casual role, you will play a key part in ensuring a smooth and efficient overnight experience while delivering friendly and professional service to our valued guests.
Your key responsibilities will include:
Managing guest accounts, posting charges, reconciling payments, and generating daily reports in close collaboration with the Night Manager.
Providing exceptional customer service during guest check-ins/check-outs and assisting with inquiries at the Front Desk.
Ensuring clear and effective communication of any issues during handovers at the start and end of each shift.
Qualifications
During the night shift, you will be working independently, so previous experience in hotel front desk operations is preferred. We're looking for candidates with the following skills:
Strong computer proficiency, with experience in Opera Cloud being advantageous.
A guest-centric mindset with the ability to provide exceptional service and create memorable experiences for guests.
Excellent written and verbal communication skills.
The ability to work autonomously, effectively prioritize tasks, and manage time efficiently.
Experienced applicants seeking to fulfil their 88 days of regional work are encouraged to apply.
Additional Information
Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
Immediate access to global accommodation and F&B discounts
#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
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