Newcastle, Newcastle, Maitland & Hunter NSW
Front Office & Guest Services (Hospitality & Tourism)
EVT is Australia's premier entertainment, hospitality and leisure company. We are a proud Australian company with over 100 years of operation within the Entertainment and Hospitality sectors in Australia and New Zealand. With more than 70 hotels, 150 cinemas, and 8000 staff, EVT includes brands such as EVENT Cinemas, BCC Cinemas, Rydges Hotels & Resorts, QT Hotels & Resorts, The State Theatre, Thredbo Alpine Resort, Atura Hotels and Edge Digital Technology.
About QT
Our passion is people. Designers, housekeepers and chefs, DJ's, engineers, porters, baristas and accountants. We're for the passionate. The progressive. We include. We nurture talent and promote internally. When you work here, you don't just come to work, you bring yourself to work. Of course we love great food. Natural service. Beautiful art, elegant design. Cocktails. Music. Luxury. QT is part of EVT, a proudly Australian-owned company with over 100 years' experience in hospitality, entertainment and leisure in Australian & New Zealand.
About QT Newcastle
Heritage on the harbour, QT Newcastle's the newest QT on the block. Escape yesterday's gravity and work amongst hospitality stars across our 104 guest rooms, Jana Restaurant & Bar and Rooftop at QT. With a breezy commute and CBD sea views, QT is calling for absolute Daymakers. How will you answer?
About the role
Are you a night owl? QT Newcastle is looking for its next Night Auditor, who challenges our expectations and brings new and exciting ideas to create exceptional guest experiences across our amazing spaces.
The successful individual must have outstanding problem solving skills and an excellent eye for detail. You will handle all guest queries and requests and ensure they are managed promptly and to an extraordinary standard. Previous Accounting or Night Auditing experience required.
Ensure opera and relevant software rolls day successfully each night.
Complete reporting daily and ensure it is compliant.
Achieve a high level of service that meets and exceeds guest expectations and handle complaints and problem solve so that they leave impressed and content.
Develop and assist in training, creating procedures and implementing new initiatives.
Manage and maintain hotel assets in Front Office areas and the hotel.
Record and investigate the daily reconciliation of the hotel and outlets.
Report generation and distribution within the hotel and stakeholders.
Skills & experience
A passion for the service and hospitality industry.
Excellent customer relations, problem solving and communication skills.
To achieve a level of service quality that consistently meets and exceeds the expectations of guests.
To assist, establish and implement training modules for Night Audit staff with particular emphasis on structured on-job-training.
Proven experience within a hotel or similar experience, night supervisory roles ideal. Ability to work independently and make decisions under pressure.
Excellent time management and problem solving skills.
First-rate customer service and communication skills.
Good computer skills including proficiency in Microsoft Office. Current RSA and NSW license preferred.
#J-18808-Ljbffr