StateCover's purpose is to keep people safe, well and working. We are the Mutual insurer of choice for NSW councils, founded 23 years ago by Members, for Members. We provide 133 local government entities with worker's compensation insurance solutions, safety and wellbeing services and are trusted as their workforce risk and wellbeing experts for their 37,000 workers.
The opportunity As a Claims Quality Assurance Officer, you will play a crucial role in ensuring that StateCover's claims operations maintain high standards of quality and compliance. By conducting thorough quality assurance reviews and audits, you will directly influence the efficiency and effectiveness of our claims processes. You will have the opportunity to work closely with the Continuous Improvement Manager and collaborate with various stakeholders, offering insights and recommendations to enhance claims performance and mitigate risks. Your contribution will be pivotal in shaping our claims management practices, ensuring they align with regulatory requirements, legislation, and our internal policies. This role offers a unique opportunity to make a meaningful impact on the lives of injured workers and return-to-work coordinators by ensuring that our claims processes are both compliant and empathetic.
Your story You are someone who thrives in a detail-oriented environment, with a passion for ensuring that processes are not only efficient but also align with regulatory standards. With a solid background in claims management or quality assurance, you understand the complexities of the claims process and are motivated by the opportunity to contribute to continuous improvement. Your analytical skills enable you to identify trends, risks, and opportunities for enhancement, and you take pride in presenting your findings in a clear and actionable way. You are collaborative, enjoy working as part of a team, and are eager to share your expertise to help others overcome challenges. If you are ready to take on a role where your efforts will directly impact the quality and success of our claims operations, this is the opportunity for you!
Why us? We seek to provide our people a career, not just a job. When you join us, you'll have access to training and development opportunities, a wide range of benefits, reward and recognition programs, social club plus a competitive salary package. Our office in Sydney is just across the road from major public transport links and we also offer hybrid working arrangements, career progression and a chance to work with an inclusive, supportive team where you are set up to succeed.
Sounds interesting? Get in touch today! We do require our employees to have permanent work rights in Australia and we will of course treat your application with the strictest confidence. We have a genuine commitment to an inclusive and diverse workplace and welcome applications from all those who feel they meet the needs of the role.
Please note that only shortlisted candidates will be contacted. Background screening including reference checks and a police check will be required.
If you need assistance or accommodations to enable fair participation in our recruitment process, we invite you to contact for a private discussion.
4 September 2024 Sydney
New South Wales, Australia
Full Time Insurance & Superannuation
Workers' Compensation
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