New to Industry Customer Field Technician Apply Location: Gold Coast
Job Type: Full-time
Posted: 3 Days Ago
Job Requisition ID: 235988
Job Expectations Build your career and Australia's future. Not many people can say they are working on building Australia's future. With us, you'll be doing just that, leaving a legacy for all Australians. At nbn, we are proud advocates for equal opportunities for all our employees, irrespective of age, gender, nationality, ability, or culture. This commitment to diversity and inclusion is why we have earned recognition as a WORK180 Endorsed Employer for Women and are a Pride in Diversity Gold Employer for two years running.
A bit about your role As a newcomer to the industry, you will become a Customer Field Technician located in either Gold Coast, Byron Bay, Tweed Heads, and Kingscliff. In this role, you'll be a key player in handling customer service tasks across a variety of nbn technologies. This role is designed to be self-directed, where you'll take charge of installing, repairing, and maintaining nbn products and services.
You'll get the chance to work in various settings, both internal and external, but your main workspace will be within the customer's premises. If you're ready to dive into a new industry and take on an autonomous role, this could be the perfect opportunity for you.
Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:
Cabling installation (copper and fibre) including jointing, jumpering, and splicing Customer premises installation of nbn Customer Premises Equipment (CPE) Fault diagnosis and repair of nbn cabling networks and nbn CPE Working at heights and in confined spaces These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment. A bit about you We are on the lookout for individuals who are new to the industry and are eager to embark on a rewarding career in telecommunications. If you have a background in, but not limited to; communication cabling, electrical work, air conditioning/refrigeration, carpentry, or good with power tools (Drills/Hammer drills) and are ready to transfer those skills to a new field, we want to hear from you.
This role involves a significant amount of work at customer sites, so it's crucial that you possess outstanding customer service skills and the ability to communicate effectively and personably. We're seeking individuals who are self-driven and motivated who can manage themselves effectively.
*Please note that a current and clean driver's license is a must. What you'll get out: 18 weeks of paid parental leave Discounted gym memberships + other corporate benefits Vehicle, laptop, tools, uniform, and phone (or device allowance) provided. Options for salary sacrificing An inclusive work culture that prioritizes balance and wellbeing. A company that offers ongoing training and support with a focus on your career growth and professional development. Inspired to learn more? nbn's free Digital Work Experience allows anyone to experience the work that our Customer Field Technicians (CFT) do every day – from the comfort of your own home. Please visit our Digital Work experience to get real-life insights into the role.
Life at nbn To be part of nbn is to be part of something bigger. We've created Australia's network—a network made for more.
Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It's not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.
A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
We champion equal opportunities for all employees. If you have any requests or accessibility requirements throughout the expression of interest process, please advise us at the time of connection, and we will adjust to meet your needs.
Where to from here? If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia. Worker Type Permanent
Time Type Full time
Field Base Location NSW Regional North
About Us nbn is the team behind the design, build, and operation of the nbn network - one of Australia's largest technology infrastructure projects, which will help better connect Australians with each other and the rest of the world, no matter where you live.
But the nbn network is so much more than access to fast internet. A state-of-the-art communications network opens up a world of possibilities in areas such as education, business, innovation, healthcare, flexibility, and entertainment. It will help ensure our digital future, and give Australians benefits we can all enjoy, for decades to come.
At nbn, you'll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek original solutions to new challenges every day. Things move quickly at nbn, and opportunities present themselves all the time. At nbn, you have an incredible chance to broaden your skills and widen your horizons. This is a once-in-a-lifetime opportunity to accelerate your career and shape your own future, along with Australia's.
To apply, please follow the links and submit your resume. No cover letter or selection criteria is required.
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