Job Description The New Business Service Consultant plays a key role within Operations, working closely with the various administration and Support Teams.Responsible for managing complex tasks, escalations, assisting with workflow management and driving process improvements across the wider business.Key Responsibilities Provide coaching, support and feedback to both onshore and offshore teams to improve the customer experience.Management of escalated cases and complaints.Day to day responsibility for actioning and completing highly complex tasks. Work with the Technical Support team to pinpoint and identify system issues and errors by performing testing to help deliver and close the gaps.Source insights and direct feedback from staff and customers on what we need to improve our service and processes.Manage stakeholder (internal and external) relationships.Qualifications Strong written and oral capabilities across all levels of the organisation.Ability to identify process improvement opportunities and document these utilising various techniques and formats.Good attention to detail and a rigorous focus on delivering quality output.A minimum of 2+ years in an administration environment.knowledge of the Life Insurance industry.Understands the importance of building positive working relationships.You're always accountable for your actions.You never give up.You strive to find the best outcomes for customers and partners.And you value working together to find the best solutions for problems.As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.Additional Information At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people.We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply.Even if you don't check every box in the criteria above, we encourage you to apply today or get in touch with us here. To provide you with the best experience, we can accommodate you at any stage of the recruitment process.Simply inform our Recruitment team at any time. TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability.For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan. We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging. #LI-Hybrid Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves.Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.Risk management is everyone's responsibility.If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal.This is important to ensure that your application is recorded accurately .
