Job Description
To manage, lead and develop the New Business team to enable them to provide a professional, personal and empathetic service to all ClearView customers internally and externally. Responsible for the proficient workflow management and achievement of the teams service standards.
Primary (Key) Responsibilities Lead, motivate and develop the New Business teamManage, monitor and control workflow and escalationsMonitor qualityIdentify process improvementsProvide technical expertise to support the team with complex applications.Work as part of cross-business project teams implementing new systems/proceduresAct as point of expertise for team members and other business units Secondary Responsibilities Support Manager, Life Operations in delivering an effective service to all customers internally and externally.Implement processes and procedures within the Team focused on delivering high levels of serviceEnsure team delivers and/or exceeds against published service standards for both productivity and qualityDay to day management of the team including leave, rosters and performanceMonitor and analyse statistics and outputsProvide management with performance reports for team. Direct Reports
Up to 15 people
Key Internal relationships General Manager, People & OperationsManager, Life OperationsOther Life Operations teamsLife Product ManagerAdviser Service Centre teamUnderwritingClaimsPeople & Culture team Key external relationships UHG and other health servicesClearView Financial Planners and IFA'sOther Financial Services CompaniesDoctors and Medical Providers Qualifications Required Certificate in Team LeadingCertificate in First Line Management Attributes or Skills Required Strong analysis and problem solving skillsDevelop and lead a strong team of people focused on day to day management of the team2 years Life Insurance Experience in New Business AdministrationThe ability to motivate peopleGood spoken and written communicationA responsible attitudeGood people skills for building relationships with colleagues on all levelsThe ability to plan and prioritiseCalmness under pressureDecision-making abilityPrevious leadership experienceCoaching and mentoringCustomer Service Orientation Why us?
ClearView is an innovative culture where ideas are welcomed, and results are recognised. Join us and you will be joining a group of likeminded, passionate people who turn up every day to share, help and be better than yesterday...together!
Some of our benefits include: Workplace flexibility - We have a hybrid remote-working model to give you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love.Employee Referral Program - successfully refer a friend and receive $1,000Extended Parental Leave - 16 weeks paid Parental leave coverAdditional Leave - We offer up to another full week of annual leaveVolunteer Day - 2 days of paid leave to volunteer in the community per yearIPAC rewards - an extensive rewards program offering discounts and cash-back deals at over 350+ retailersEmployee Assistance - Free and confidential counselling services to all employees and their familiesStudy Assistance - ClearView promotes learning and will provide financial assistance for approved learning and time off work to study and complete exams #J-18808-Ljbffr