Our client, a Managed Service Provider, is seeking a skilled Network Services Lead to join their team. This award-winning company is recognised for its vibrant culture, clear vision, and strong leadership. They are committed to building a diverse and inclusive workplace where individual talents and differences are embraced. The role offers an exciting opportunity to provide 4th level technical support and guidance, maintain high-level technical certifications across vendors within the Network space, and be a key resource during major Network related incidents.
What you'll do:As a Network Services Lead, you will play a pivotal role in maintaining the highest level of service quality for our clients. You will also take ownership of Service Catalogue items related to your Network services, ensuring that they meet customer expectations. Working closely with the monitoring team, you will help set up best practice monitoring configurations that proactively notify the network team about potential issues. Furthermore, you will develop monthly reports demonstrating the value of our services to our customers.
Provide 4th level technical support and guidance when required.Maintain the highest-level technical certifications across vendors within the Network space.Be a key Network resource during major Network related incidents and drive the incident to resolution while providing clear communication to customers.Take ownership for Service Catalogue items related to your Network services.Work with the monitoring team to ensure best practice monitoring configurations are setup and notify the network team proactively on Network issues.Develop and own monthly reporting capability within the Network space that demonstrates value to customers.What you bring:The ideal candidate for the Network Services Lead role brings a wealth of experience in senior infrastructure roles, specialising in Network. You hold a current CCIE or equivalent certification and at least two other vendor Network related industry certifications. Your strong knowledge and industry experience across a range of networking technologies, including vendors such as Cisco, Fortinet, Palo Alto, HP & Aruba, will be invaluable. You have a strong understanding and demonstrated experience in various technologies and possess practical understanding of Microsoft Windows including Active Directory & radius services, SAN and Virtualised environments particularly relating to the Network implications, Linux (RedHat and Ubuntu), Disaster Recovery techniques, Security processes and procedures. Experience working within the ITIL framework is highly regarded.
At least 5+ years in a senior infrastructure role specialising in NetworkCurrent CCIE (or equivalent) certificationAt least 2 other vendor Network related industry certificationsStrong knowledge and industry experience across a range of networking technologies including vendors such as Cisco, Fortinet, Palo Alto, HP & Aruba.Strong understanding and demonstrated experience in Routing & Switching (Cisco, HP & Fortinet), Firewalls (Fortinet, Palo Alto & Cisco), Wireless (Cisco, Meraki, Aruba), WAN & SD-WAN, Security Appliances (IPS/IDS, Aruba Clearpass, Cisco ISE, MFA, Cisco Umbrella, Web Proxy etc.), Log Management (Syslog, SIEM), Azure & AWS Networking.Practical understanding of Microsoft Windows including Active Directory & radius services, SAN and Virtualised environments particularly relating to the Network implications, Linux (RedHat and Ubuntu), Disaster Recovery techniques, Security processes and procedures.Industry experience working within the ITIL framework (ITIL certifications highly regarded)What sets this company apart:Our client is an award-winning Managed Service Provider that prides itself on being a genuinely great place to work. They are committed to creating a vibrant culture with clear vision and strong leadership. They value diversity and inclusivity in their workplace, embracing individual talents and differences. The company offers flexibility to work in ways that align with their values of employee and customer experience, including hybrid and work from home arrangements. They also provide regular social events, health insurance discounts with Medibank, discounts on thousands of products, Novated leasing for all employees, ongoing training and development including paid certifications, quality hardware and laptop provided.
What's next:Apply Today by clicking on the link! Please note that all offers of employment are subject to Police Clearance Checks.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Anthony Buccat on +61 3 8628 2261 for a confidential discussion.
About the job Contract Type: FULL_TIME
Specialism: Information Technology
Focus: Infrastructure
Salary: AUD150,000 - AUD160,000 per annum
Workplace Type: Hybrid
Experience Level: Mid Management
Location: Melbourne
Job Reference: 2012840/001
Date posted: 16 October 2024
Consultant: Anthony Buccat
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