Investigate, troubleshoot, and resolve incidents and services requests for infrastructure and other related technologies (network, network security)
18th December, 2024
The work we do mattersWe protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.
With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.
If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX.
The TeamUnimagined opportunity with our Managed Security Services team.
On our team, you get access to an unmatched range of customers, work on unique projects and do it while working alongside some of the best in the industry.
How you will make an impact:
Investigate, troubleshoot, and resolve incidents and services requests for infrastructure and other related technologies (network, network security, etc.)
Maintain system health and performance through proactive maintenance and patching activities across infrastructure
Perform configuration and administration of infrastructure
Contribute to processes and review their application to ensure that controls, policies, and procedures are operating effectively
Follow and enforce ITIL aligned incident, request fulfilment, problem and change management process for changes required on customer infrastructure
Build effective working relationships both internally and externally
Skills & Qualifications
ITIL Foundation qualifications and suitable vendor certifications preferred
Experience working within an IT Services Provider or Mid-Large corporate enterprise environments
Good analytical and problem-solving skills, able to leverage server/network knowledge and broad array of tools to solve problems
Palo Alto Firewalls and Panorama – Experience implementing, managing, supporting and maintaining - Active PCNSE certification is desirable
Meraki – Experience implementing, managing, supporting, and maintaining of Meraki Security Appliances, Switching and Wi-Fi; Active ECMS1+2 Certifications desirable
Next Generation Firewall (NGFW) - Experience implementing, managing, supporting, and maintaining firewalls vendors such as Palo Alto and/or Fortinet - Active Palo Alto PCNSE and Fortinet FCP/NSE4+ certifications desirable
Networking (Routing/Switching/Wireless/SD-WAN) – Experience managing, implementing, supporting, and maintaining vendors such as Cisco and/or Aruba
Current and ex-serving ADF members are encouraged to apply
Nice to haves
Experience with scripting languages such as Python and Powershell
Experience with network automation using platforms such as Ansible
Experience with SASE/SSE Platforms such as Palo Alto Prisma Access, Netskope and Cisco Umbrella
Experience in managing, maintaining and supporting Cisco enterprise Networks across Routing, Switching, Wireless, SD-WAN - Active Cisco CCNP certification is desirable
Experience with SDWAN Platforms such as Prisma SDWAN, VMware VeloCloud, Cisco/Viptela
Experience with Enterprise Networking and Network Security from vendors such as FortiNet, Juniper, Aruba and Cisco
Active Palo Alto PCNSE and Fortinet FCP/NSE4+ certifications desirable
Interested but don't meet every item listed above?
If you're excited about this role but your experience doesn't align precisely, please still apply.
You could be just the right person for this role and CyberCX.
This role requires full working rights in Australia, without current or future sponsorship.
Great advantages for great people
Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles
All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year
Salary packaging options (such as a novated car lease)
Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders
Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more
Personalised development planning, access to training and membership to industry organisations
Employee interest groups and communities including a comprehensive Women in Cyber program
A comprehensive reward and recognition program – with a special thank you every year on your anniversary!
Be yourself.
We embrace diverse perspectives, experiences, and backgrounds.
Please let us know if you require support or adjustments to assist with your recruitment experience.
Current and ex-serving ADF members are encouraged to apply.
We take security seriously.
We require all employees to complete background checks (including police and global sanction list checks) annually.
Please note that due to the nature of this role, it is a mandatory requirement that all applicants are Australian citizens with the ability to hold an Australian Security Clearance.
Where appropriate, the CyberCX Talent Team will work with our preferred panel of agencies.
Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process.
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