Responsibilities: Scope of services (but not limited to) Provide L3 Network & Telephony Support in relation to incidents and work requests Network/telephony hardware and software installations and upgrades LAN/WAN infrastructure and Data Centre services support Network monitoring and configuration Incident response and resolution of network/telephony faults Input to Network and Telephony solution design Maintains appropriate levels of technical documentation Liaises with 3rd party supplier services for delivery & support of as required Provides technical support to Technical & Service Desk Analysts to assist in call resolution Undertake and assist with thepletion of post-incident reviews for all priority incidents This is a great opportunity and to be considered , you will be able to demonstrate: At least 5 years of experience in delivery of technical network and telephony services Sound knowledge of: LAN/WAN/Internet networking systems and software essential Router/Switch software and hardware essential Firewalls, WAN accelerates and load-balances desirable TCP/IP, 4G, Wireless, MPLS and associated networking protocols Organisation's technical environment and operating platforms Security in the context of Networks and Telephony systems To work autonomously and in a team environment To provide guidance to technical management and analysts To prioritise and allocate tasks across distributed teams nationally Excellent oral and writtenmunication skills Dedicated and good problem solving skills Qualifications - CCNP or equivalent technical qualification is desirable Travel to various locations & Data Centres across Australia as required Gallagher Benefits - we offer great benefits and career development opportunities including tuition assistance and learning and development opportunities to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks' Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in thepany's growth potential; paid Volunteering days; and salary scarified superannuation options. Apply now via our careers website, //ajg/au/about-us/careers/ or for further information, please contact our Talent Acquisition team at . Any offer of employment and subsequent continuing employment is dependent upon the satisfactorypletion of background checks by Gallagher or by an external third party provider. Gallagher is an Equal Employment Opportunity (EEO) employermitted to the principles of workplace diversity and inclusion. We wee all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We aremitted to providing a working environment that embraces and values diversity, equity and inclusion. Job ID 22482
