DESCRIPTION
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.
In other words, we're the people who keep the cloud running.
We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.
You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon is looking to hire a highly motivated, best-in-class Infrastructure Delivery Edge Technician to provide hands-on support for its Data Center locations.
About You:
You are someone who is highly autonomous, very detail-oriented and possesses very strong written & verbal communication skills.
You will have previous hands-on technical troubleshooting experience and a proven ability solving complex problems.
You possess strong technical knowledge of fiber optics and networking equipment.
You will have experience building relationships with internal and external teams/customers along with innovating effective solutions to meet issues & problems as they arise.
You maintain high standards for data center cabling and maintenance.
You seek out ways to improve yourself and the processes and systems with which you work.
This role involves 60% travel, including international travel.
Candidate must be able to accommodate travel requirements.
Key job responsibilities
As an Infrastructure Delivery Edge Technician in Amazon, you will help build and maintain a Cloud Computing Infrastructure across a number of local and remote locations in the Asia Pacific region.
The role involves some periods working independently from your team and requires the ability to drive change while maintaining excellent communications.
Your day job will include (but is not limited to):
Triaging and repairing data center fiber optic cabling/systems and network hardwareTroubleshooting Network installation and configurationCoordinating remote hands for new capacity installationsResolving data center facility issuesCoordinating remote hands and eyes for any data center network issuesParticipating in small to mid-size projects creating or expanding data centersBuilding relationships with remote facilities to ensure swift response times to eventsPerforming site audits to ensure safety and quality meets standardsImproving all Operational Processes and Security with each siteDecommissioning cabling and network hardware as neededA day in the life
Days are typically project planning or on-site project execution on that plan.
The planning phase will involve obtaining project requirements which would have a standard template to start and then tailor for the specifics of the project.
On-site work would involve monitoring vendors and configuring networking equipment with support of a remote networking team.
BASIC QUALIFICATIONS
- Bachelor's Degree (BA or BS) in computer science or management or equivalent experience
- 2+ years of Linux, UNIX administration
- 2+ years experience in triaging and repairing data center fiber optic cabling, systems, and network hardware with proven expertise in troubleshooting network installation and configuration issues.
PREFERRED QUALIFICATIONS
- Proven ability to manage customer relationships and resolve issues effectively.
- Understanding of distributed and service-oriented architectures.
- Basic understanding of project management principles, with a strong interest in improving project execution.
IDE statement:
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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