This role aims to provide support with the provisioning, deployment, configuration, and administration of many different pieces of the network and security-related products and solutions. These include firewalls, routers, switches, network monitoring tools, and Virtual Private Networks (VPNs). This role will also provide the opportunity to perform network-based security risk assessments and occasionally help design new network and security solutions.ResponsibilitiesProvide support with the configuration of a range of equipment, including Cisco, FortiGate, and Meraki.Provide support with the commissioning of new sites.Provide support to the Service Desk in analysing and solving technical problems and finding mitigations to prevent a recurrence.Assist with Moves, Adds and Changes (MACs); Perform ad-hoc network programming or software upgrades.Liaise with the customer and internal teams to resolve problems or to study new or alternative offerings.Assist with developing and maintaining technical documentation on the design, implementation and reporting regularly.Required Experience5+ years of network and security experience.Proven experience with technologies such as (but not limited to) Firewalls, Routing & Switching.Understanding of network security technologies such as NGFW, IPSec, SSL/TLS, NAT, IDS/IPS.Hands-on experience in formulating network design artefacts.A good understanding or experience with SD-WAN and SASE technologies and solutions.Supporting cloud infrastructure such as Azure and AWS.Required SkillsPassionate about engaging with clients; digitally connected and networked.Prioritisation, time management and organisational skills.Ability to work autonomously but also as part of a team.Exceptional written and verbal communication skills.Well-developed interpersonal communications skills and attention to detail.QualificationsQualifications and certifications in IT, CCNA, CCNP Enterprise, CCNA Security and/or NSE4 in Fortinet are desirable or, in place of a degree, 5+ years of relevant experience.
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