Wimborne and Ferndown PCN are looking for a keen individual to join our PCN Administration team to support our services to provide the best care to our patients. Our PCN includes the following practices: The Quarter Jack Surgery / The Old Dispensary, Walford Mill Medical Centre, Pennys Hill Practice and Orchid House Surgery.This role will be split between supporting the PCN Management team and wider PCN team to deliver on elements of the PCN DES and other initiatives as directed by NHS England; and to support the Ageing Well Nurse by supporting frail patients within our community.Main duties of the jobThe role is a mixture of administration and care coordination, supporting clinical teams in delivering the key performance indicators of the Network DES and other key network service areas. Additionally, during the Covid-19 Vaccination Programme, the Network Care Coordinator will support administratively the requirements of the vaccination hub.The role will include:Managing clinics to ensure each clinician is fully utilised.Checking workload tasks and dealing with these in a timely manner.Supporting Clinicians to ensure smooth running of their clinics and bookings.Booking/cancelling appointments.Running reports on SystmOne and the DiiS.Working with the team to complete projects on Health Inequalities or other projects.Triaging tasks and prioritising appointment booking for the Ageing Well Nurse.Checking Practice's out of hour call lists to see if there are any severe frail patients which need a follow up.You may be required to go on visits with the Ageing Well Nurse to take notes.Maintaining the Dorset Care Plan list and ensuring patients on this register are reviewed annually.Forming a good working relationship with our Care Homes.Completing any administration tasks required by the PCN Management team or Ageing Well Nurse.Travelling between our 4 GP practices.About usWimborne & Ferndown PCN provides services to 42,000 patients across 4 Practices (Quarter Jack Surgery/ Old Dispensary, Walford Mill Medical Centre, Pennys Hill Practice, Orchid House Surgery). We have adopted new roles within the PCN to support and broaden our primary care team which allows us to provide better care for our patients.The PCN is headed by our committed Clinical Directors and a PCN Manager.In addition to the PCN, our Practices are also part of Castleman Healthcare, a non-profit company owned by 13 GP Practices in North Poole and East Dorset (3 PCNs). Castleman Healthcare offers additional services to our Patients through separate contracting arrangements, provides business and practical support to the PCNs, and supports with representing the PCNs voice within the wider healthcare system.Job responsibilitiesThe role will include:Managing clinics to ensure each clinician is fully utilised.Supporting the PCN Management in delivering services required within the PCN.Taking minutes during team meetings.Booking and cancelling appointments.Running reports on SystmOne and the DiiS.Checking workload tasks and ensuring they are dealt with in a timely manner.Triaging tasks and prioritising appointment booking for the Ageing Well Nurse.Checking Practice's out of hour call lists to see if there are any severe frail patients which need a follow up.Completing any administration tasks required by the PCN Manager and Ageing Well Nurse.You may be required to go on visits with the Ageing Well Nurse to take notes.Maintaining the Dorset Care Plan list and ensuring patients on this register are reviewed annually.Forming a good working relationship with our Care Homes.Travelling between our 4 GP practices.Person SpecificationQualificationsGCSE A-C in English and Maths.ExperienceExperience and/or knowledge of the NHS and Care Homes.Data management and analysis skills.Awareness of confidentiality and ability to deal appropriately with sensitive or difficult situations.Ability to manage change working with Partners, Managers and Stakeholders.Ability to act as a role model demonstrating effective behaviour and leading by example.Ability to manage various projects in a timely manner.Flexible, versatile, and self-motivated.Effective communicator at all levels.Ability to work as part of a team or on own projects.Open minded and positive, focused on solutions not problems, a can-do attitude.Flexible working attitude.Demonstrate a high level of integrity and ingenuity.Be a strategic thinker with an ability to be innovative.Able to lead and inspire others.SystmOne Knowledge.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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