At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe, improving the lives of design and construction professionals everywhere. Our purpose is clear: Together, we're building a better life for those who build our world.
The Customer Success Manager guides Bluebeam's medium and large customers to achieve their desired business outcomes through the appropriate application of Bluebeam's products and services. Executed successfully, customers in this segment will realize greater value through deeper adoption and engagement by its users.
What you'll do: Establish value as a trusted advisor by understanding the client and their business requirements, practical action steps and product application expertise. Deliver extraordinary experiences through clear and timely communication and support. Identify and create customer advocates and champions. Uncover new opportunities in the account for services, additional users, and influence inside and outside the organization. Support new customer implementation and onboarding. May provide standardized training engagements on behalf of Bluebeam's Customer Enablement team. Represent Bluebeam at industry, Bluebeam, and partner events. Conduct customer facing demonstrations knowledge sharing events in-person, virtually or hybrid. Partner with Sales reps to ensure long term, mutually beneficial customer relationships. Actively communicate with the Technical Support team, ensuring customer issues are being communicated and escalated appropriately. Partner with Bluebeam's Product Management and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end-user level, especially as it relates to customer workflows and processes. Connect key customer contacts to various internal departments for product and concept input, feedback, validation, industry perspectives, marketing content, etc. What we need from you: 5+ years in customer facing roles. Sales and/or software consulting experience. Experience on training and/or professional demonstrations. AEC industry experience. Bluebeam product knowledge – ability to be a subject-matter-expert within first 6 months. Outstanding discovery and listening skills. Ability to connect and build meaningful relationships. Confidence to act and drive positive outcomes. Excellent communication skills, written and verbal. Experience and comfort speaking/presenting in front of groups of people up to 150 in-person and through video conferencing technology. Ability and willingness to travel up to 30%. What we offer: People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – Nemetschek. Competitive compensation and benefits package. Private Health and Dental cover for employees and immediate family members. Free & unlimited access to BetterUp Care, a well-being platform. Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs. Opportunity for continuous professional development. Free & unlimited access to LinkedIn Learning. Up to $5K annual education reimbursement (after 1 year tenure). Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.
Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
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