Nebo - Assistant Village Manager/Duty Manager - Full-timeNebo, QLD, Australia
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Job DescriptionPosition Overview In support of and in the absence of the Village Manager to manage the day-to-day activities of the Village to ensure that customer expectations are exceeded and that financial targets are achieved.
In the absence of the Administration Manager to ensure all Administration processes and functions are completed as per Village requirements.
ResponsibilitiesPrimary Duties and Responsibilities People To facilitate an open, values-based culture, championing Civeo as a best practice employer, and to inspire Village Teams to deliver continuously-improving employee satisfaction targets.To deal with disciplinary matters promptly, fairly, and in line with Civeo procedures and policies.To hold formal weekly meetings with the Kitchen team, briefing them on kitchen, Village, Operations, and company matters.To undertake and provide to more junior staff, technical and other training as required, and to attend periodic team and individual meetings as required.To ensure sufficient residential accommodation is available for Village staff and that the standard of such accommodation and the associated services provided to staff is equal to that offered to guests.To promote a safety culture amongst staff by providing information, training, instruction, and supervision in managing workplace risks.Customers To deliver excellent services to guests and clients, in a timely manner, consistent with all relevant quality standards and service level agreements.To develop and maintain good working relationships with all Clients based on confidence and trust in the performance of Civeo Operations.To be fully conversant with client agreements, including agreed occupancy, revenue, and service levels and to ensure these are fully implemented.To liaise on a regular basis with the General Manager Operations and Senior Operations Manager to provide and receive information in relation to client needs and satisfaction.To facilitate and maintain a safe environment for our customers.Process To ensure all health, safety, quality, and environmental standards and legislation are strictly implemented, ensuring a safe environment for employees, customers, contractors, and visitors, delivering year-on-year reduction in non-compliance and incidents.To maintain all agreed health, safety, quality, and environmental accreditations.To ensure a professional and service-based Hospitality culture is maintained by the Village Management team with a focus on room occupancy maximization.To ensure compliance with Civeo reporting structure, including out-of-hours incident notification.To facilitate random and planned audits and follow-up action required to ensure compliance with Civeo Policies and Procedures.To be aware of, communicate, and report key operational and business KPIs.To undertake other special projects and responsibilities as directed from time to time by The Village Manager.
Finance To ensure all financial policies, procedures, and processes are strictly adhered to, ensuring the highest standards of ethics and financial propriety.To report on, and provide projections on, budgetary performance.Other Any other required duties appropriate to the scope, nature, and seniority of the role.QualificationsKnowledge, Skills and Experience Professional Qualifications Relevant tertiary qualifications in a business discipline or hospitality discipline and/or extensive and demonstrated successful management experience is desirable.Responsible Management of Licensed Venues (RMLV).Experience Previous experience in a senior management position, preferably in the hospitality industry.Experience of ISO, HACCP and other quality standards.Experience of hospitality IT systems.Experience of responding to common inquiries and complaints from owners, regulatory agencies, or members of the customer community.Skills Sound working knowledge of the Workplace Health and Safety Act 2011 and associated regulations.Highly developed business management skills.Sound financial analysis skills.Extensive knowledge encompassing operational OH&S.Highly developed community relations skills.Working knowledge of the use of Accommodation Management Systems.Environmentally sensitive.Proficient with Microsoft Office software including Excel.Working knowledge of JDE and Kronos software desirable.About UsCiveo Australia, a division of Civeo Corporation, provides workforce accommodation services globally.
In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA.
Our services include accommodation, food services, housekeeping, and property maintenance.
With over 40 years of experience, Civeo supports individuals who live and work away from home.
We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in.
By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.
We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.
Stay Well.
Work Well. Job InfoJob Identification 3085Job Category OperationsPosting Date 01/02/2025, 05:37 AMJob Schedule Full timeJob Shift 14 days on 7 days offLocations 23 Saleyard Drive, Nebo, QLD, 4742, AU
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