Re.Connect Support Services – South Launceston TAS
Our Purpose: Enabling people in regional Australia to live their best lives
Our Values: Re.Connect Support Services' Values guide the way we conduct ourselves.
This includes how we interact with our clients, community and business partners and how we treat each other.
Re.Connect Support Services' Values are:
Integrity: We live out our values, are honest and ethical in all our dealings and are accountable for our actions.Respect: We value the individual.
We recognise the rights and choices of the client, employees and the community.
We encourage teamwork and support diversity within the team.Cooperation: We strive to identify and create value from partnerships and alliances with other organisations, agencies, businesses, communities and within our own organisation.Empowerment: We believe that individuals and communities should be encouraged and supported to realise their full potential.Excellence: We strive for excellence and best practice in all that we do as individuals, teams and as an organisation.Service Description The Business Support Unit provides a range of services to the Operations team within Re.Connect Support Services to ensure systems and practices support the achievement of agreed service outcomes and promotes the adoption of best practice standards.
The Business Support Unit encompasses functions such as rostering and internal business improvement, with a strong focus on back-office supports for operations.
Key Position Responsibilities The NDIS Business Support Officer is responsible for supporting the back-office administrative functions, inclusive of maintaining currency of Service Agreements, logging and scheduling claims within the corporate CRM.
The role is responsible for tracking and monitoring outstanding claims and providing advice to Operations on these claims and budgets.
The role also encompasses the day-to-day administration and support to operations of the corporate CRM.
This role largely supports financial compliance and delivery of timely claims supporting quality and consistency practices under the corporate financial governance structure and the NDIS guidelines.
Core responsibilities for this position include:
Supporting the implementation of business development strategies that contribute to the efficiency of the back-office operations for service provision under the NDIS.Managing multiple email inboxes and actioning email items accordingly.Management of the back end of the CTARS (or equivalent) system including updating user requests, changing passwords and user training and coaching.Ensuring accuracy and timeliness of claims in corporate CRM, including daily scheduling and service logs generating claims for NDIS.Assisting the preparation of budget and activity reports for the purpose of planning and tracking participants' NDIS budgets.Ensuring accuracy of data collection and entry in line with NDIS requirements.Maintaining current knowledge of the NDIS legislative environment.Establishing and maintaining effective communication links with key stakeholders to ensure an effective continuum of care for people transitioning into the NDIS.Providing support as required to the Senior NDIS Systems Support Officer.Day-to-day maintenance of the corporate system CRM including currency of skills and new developments in the CRM.Delivery of supports to operational staff on the CRM and providing guidance on business processes.Maintaining and monitoring documentation relating to customers in the appropriate records management system adhering to the highest level of confidentiality.Person Specification Qualifications and/or extensive experience in Business, Administration or Finance.Sound understanding of the NDIS framework and related policies.Understanding of CMS administration and CMS supports.Superior communication skills, both verbal and written along with proven interpersonal and collaboration ability.Current Drivers Licence and willingness to undertake travel in accordance with responsibilities of the role.High level administrative skills along with outstanding attention to detail.Ability to deliver supports, guidance and coaching to operational staff and provide guidance on business processes.Desirable Comprehensive understanding of the NDIS Quality and Safeguarding Framework.Certificate III in Individual Support, Disability, Age Care or Higher.Experience in individualised funding and implementing individual budgets.Pass a National Criminal History Check and a pre-employment medical assessment (including drug and alcohol screening).Advise LiveBetter in writing of any conditions which may impact ability to carry out the responsibilities required of the role.Ability to be flexible with work hours to meet reasonable demands of the position.Current driver's licence and access to a reliable vehicle.Current First Aid Certificate and CPR.Current Working with Vulnerable People Card.Remuneration: An appropriate remuneration package in line with the skills and experience of the successful candidate will be negotiated.
Salary packaging opportunities are available.
For more information check out our website - Home - Reconnect
Please click the apply button, send your CV to ****** or contact Amani Bopitiya - Manager Office and Administration on .
Summary of role requirements: Looking for candidates available to work:Monday: Morning, Afternoon, EveningTuesday: Morning, Afternoon, EveningWednesday: Morning, Afternoon, EveningThursday: Morning, Afternoon, EveningFriday: Morning, Afternoon, EveningSaturday: Morning, Afternoon, EveningSunday: Evening, Afternoon, Morning2-3 years of relevant work experience required for this roleWork visa can be provided for this roleExpected start date for role: 23 October 2024Expected salary: $35 per hour #J-18808-Ljbffr