Workplace Training & Assessment (Education & Training) Full time Here at The Coffee Club, we're looking for a dynamic and experienced National Training Manager to lead our training programs, ensuring that our corporate and franchise teams consistently deliver the highest standards of customer service and operational excellence.
If this sounds like you, apply now!
Who are we?
From the very beginning, The Coffee Club was founded on family, friends, and customer needs.
The idea was to create a place that was more than just somewhere for people to meet for coffee; it would be more casual, comfortable – yet sophisticated, stylish – yet affordable.
Now serving millions of loyal customers as one of the world's largest Australian café chains.
The Coffee Club is part of Minor DKL Food Group, a leading Australian retail food franchisor and the Australian subsidiary of the Thai-listed Minor International PCL.
What is the role?
As the National Training Manager reporting into the General Manager – Operations, you'll be responsible for designing, developing, and delivering tailored training programs across our corporate and franchise locations.
Your efforts will play a key role in driving operational excellence, ensuring a consistent customer experience, and maintaining our brand standards.
You will collaborate with key stakeholders, manage resources effectively, and lead our training and operations teams to success.
The key responsibilities are: Developing and maintaining a comprehensive learning framework for corporate and franchise operations globally.
Overseeing Franchisee Training and Corporate Education to ensure brand standards are upheld.
Leading the team in delivering digital training projects.
Designing high-quality training content (videos, apps, multimedia) while ensuring brand alignment.
Providing strategic support to align coffee-related training with business goals.
Monitoring coffee culture initiatives and offering feedback for continuous improvement.
Collaborating with stakeholders to ensure training aligns with broader business objectives.
Managing LMS and other platforms to ensure smooth training administration.
Providing insights on training engagement and completion rates.
Overseeing budgets and resources to deliver training programs efficiently.
Managing training resources for new store openings across the network.
Who are we looking for?
5+ years of experience in training and development, preferably within the food & beverage industry.
Bachelor's degree in education, hospitality management, business, or a related field (or equivalent experience).
Proven experience in retail, QSR, or franchise environments, with a focus on training and staff development.
Strong leadership and team management skills with a track record of developing high-performing teams.
Excellent communication and presentation abilities, capable of engaging diverse audiences.
Expertise in e-learning and in-person training development and delivery.
Strong project management, budgeting, and organisational skills.
Ability to travel as required.
Any other benefits?
We are proud of our collaborative and innovative workplace culture, with regular team building and corporate events.
Be part of a high-energy operations team.
If you're a coffee lover: enjoy Barista-quality coffee every day!
There are a host of other benefits including employer-funded paid parental leave, purchased annual leave, flexible working arrangements, and access to a subsidized training and development program just to name a few!
If you're ready to contribute your skills and passion to our team, we want to hear from you!
Hit the Apply Now button!
After you hit Apply: You will be asked a small number of questions and will need to upload a copy of your CV & Cover Letter .
If you are successful in the initial screening process, we will contact you to discuss the role further.
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