National Service Administrator and Service Training Officer Posted: 30/05/2024
Closing Date: 30/06/2024
Job Type: Permanent - Full Time
Location: Darra
Job Category: Other
About Us CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech.
Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.
Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.
PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.
Job Description This role reports to National Service, Technical and Warranty Manager, with some support for the Retail EGM. You will be the key contact for service support, you will need to have sound knowledge of workshop administration, workshop flow and workshop systems and processes.
We are looking for someone who has excellent written and verbal communication with customers and staff. Must have a good understanding of WHS procedures. Must be a team player. Requirement for PowerPoint presentations that the National Service Manager will present to GM's and the company Board.
National travel is required to conduct training and/or support to our 5 retail branches to ensure branch service administrators are trained and using best practice.
PRINCIPLE ACCOUNTABILITIES: Create and maintain Training Courses as per the training manuals. Create and manage the role-out of new procedures throughout the branches. Assist with the implementation of electronic infrastructure within the workshop and field service departments to improve the efficiencies across the whole department. Assist the Technical support team with the documentation management and roll out of the annual training calendar. Assist with the setup and management of issue registers with the OEMs and relevant CEA staff on technical and warranty issues. Create and maintain Service Process Manuals A good understanding of OHS and ensure it is followed at all times in the workplace. We are looking for the "next level" administrator, able to complete a compelling presentation to hopping on a plane and providing quality face to face training. Whilst in a branch you will need to ensure compliance to the national standard whist creating a positive feel and leave them looking forward to your next visit.
You will need to quickly learn our service process and be able to work autonomously and in a strong team.
Desired Skills and ExperienceAn attractive remuneration package commensurate with your experience.A commitment to your ongoing professional development.Employee milestone, reward and recognition programsAccess to Private Health Corporate Discounts with HBFEmployee Benefits Program (Perkbox) - access to discounts from hundreds of brands!Why work with us: Growing family owned and operated;Career advancement opportunities, locally & nationally;Great team with a friendly supportive culture;Employee assistance and wellbeing program for employees and for members of their household; andOn Offer Ongoing training both internal and Factory#J-18808-Ljbffr
